3 Days Left Customer Service Executive
3 weeks ago
Description
We are seeking a dedicated and experienced Customer Service Executive to join our team. The ideal candidate should have 2-4 years of experience in customer service, possess excellent communication skills, and be adept at managing customer queries and complaints. You will play a crucial role in enhancing customer satisfaction by providing timely and effective support.
Responsibilities
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolving customer complaints and issues effectively to ensure customer satisfaction.
- Maintaining accurate records of customer interactions and transactions in the CRM system.
- Assisting customers in understanding products and services, including troubleshooting technical issues.
- Collaborating with other departments to improve customer service processes and resolve escalated issues.
Skills and Qualifications
- Bachelor's degree in any field or equivalent experience.
- 2-4 years of experience in customer service or support role, preferably in a fast-paced environment.
- Strong verbal and written communication skills in English and at least one regional language.
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