3 Days Left Executive
3 weeks ago
About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What's in it for YOU
1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs.
Role Accountability
1. Provide servicing to customers ensuring optimum service levels to enhance customer experience
2. Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures
3. Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations
4. Ensure maintenance of TAT of resolution across sub-processes
5. Ensure process documentation and compliance adherence
Measures of Success
1. FRT(First Response Time) Rate
2. Real time resolution rate
3. Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation
4. Process Improvement through RPA
5. Schedule adherence
6. AHT & Productivity
7. Process Adherence as per MOU
Technical Skills / Experience / Certifications
Knowledge of customer service processes
Competencies critical to the role
1. Stakeholder Management
2. Problem Solving
3. Process Orientation
4. Detail Orientation
Qualification
Graduate in any discipline
Preferred Industry
FSI
-
Chennai, Tamil Nadu, India Hire Rightt - Executive Search Full timeJob Summary: Vibrant communication and co-ordination of shipment activities with traders and operators Sound knowledge on Contract management and fixation. Shipping documentation for bothImport and Export Expertise in order management activities and E2E Supply Chain experience Act as a Central point for Counterparty Validation and Creation into...
-
3 Days Left SAP EWM Consultant
1 week ago
Chennai, Tamil Nadu, India Hire Rightt - Executive Search Full timeJob DescriptionDesignation: SAP EWM ConsultantLocation: Chennai / BangaloreKey Responsibilities:Requirements Gathering and Analysis:- Conduct in-depth workshops with business stakeholders to understand existing processes.- Document As-Is processes comprehensively.- Prepare To-Be process designs and conduct thorough fit-gap analyses.Collaboration and...
-
3 Days Left) Inside Sales Executive
4 weeks ago
Chennai, Tamil Nadu, India Fusion Innovative Full timeJob DescriptionCompany DescriptionFusion Innovative is a one-stop-shop for all technological needs with a focus on digital solutions. Our goal is to transform businesses with powerful and adaptable digital solutions that satisfy their immediate needs while unlocking opportunities for future growth.Role DescriptionThis is a full-time on-site role for an...
-
3 Days Left) Scientist
3 weeks ago
Chennai, Tamil Nadu, India Ford Motor Company Full timeJob DescriptionJOB DESCRIPTIONThis role combines advanced AI/ML expertise with IT operations (Infrastructure, Networks, Applications, Digital integrated experience) to build scalable solutions for automating processes like incident management, resource allocation, and infrastructure optimization. Key objectives include:- Reducing mean time to resolution...
-
3 Days Left Epic Operations Specialist
4 weeks ago
Chennai, Tamil Nadu, India Hitachi Full timeLocation Chennai Tamil Nadu IndiaJob ID R0062569Date Posted 2024-10-10Company Name HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession Job Category IT Telecom InternetJob Schedule Full timeRemote No Business Information -The Hitachi Energy Indian Operations Center INOPC is a competence center with around 2600 skilled engineers who...
-
3 Days Left Sales
2 weeks ago
Chennai, Tamil Nadu, India Fleeter Full timeJob DescriptionCompany OverviewFleeter is reshaping India's heavy equipment rental industry by creating a dynamic marketplace that empowers both equipment owners and contractors. Through advanced technology and a commitment to efficiency and transparency, we are transforming the way India rents heavy equipment.Job OverviewWe are seeking a Sales & Marketing...
-
Technical Sales Executive 3 Days Left
6 hours ago
Chennai, Tamil Nadu, India Ausweg Info Controls Pvt Ltd Full timeJob DescriptionCompany DescriptionAusweg Info Controls Pvt Ltd, founded in 2017, is a leading solution provider in industrial automation and Industry 4.0. The company is structured into five key business segments: industrial automation, robotics, Industrial IoT, power quality solutions, and education. With over 7 years of successful operation, Ausweg is an...
-
3 Days Left: Engineer 3
2 weeks ago
Chennai, Tamil Nadu, India Comcast Full timeJob DescriptionComcast brings together the best in media and technology. We drive innovation to create the world&aposs best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the...
-
3 Days Left: Manager
3 weeks ago
Chennai, Tamil Nadu, India Tata Communications Limited Full timeJob DescriptionJob DescriptionResponsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational...
-
3 Days Left: Forgerock
3 weeks ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeGreetings,TCS is hiring for ForgeRock,Experience: 3-6 yearsLocation: Chennai
-
3 Days Left Engineer
4 weeks ago
Chennai, Tamil Nadu, India PayPal Full timeJob DescriptionThe CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided...
-
Delivery Manager 3 Days Left
5 days ago
Chennai, Tamil Nadu, India Live Connections Full timeDelivery Manager - Life & Annuity InsuranceJob Title: Delivery Manager - Life & Annuity InsuranceFunction: Life & Annuity InsuranceExperience: 20+ YearsLocation: Bengaluru OR Chennai, India On-Site (Full Time)Required Skills –- Job title: Associate Vice President- Location: Bangalore/Chennai- Summary Overview (3-4pts) : Strong Insurance delivery...
-
3 Days Left: Automation Engineer
4 weeks ago
Chennai, Tamil Nadu, India CIEL HR Full timeJob Title Automation test engineerJob Location ChennaiJob Type C2HExperience 3 to 9 yearswork form office hybridRequired skills Knowledge and hands on experience in Selenium with Cucumber Testng POM Experience in Java Hands on Experience in Maven Knowledge on Hybrid Level of framework Develops test cases and converts into automation test...
-
3 Days Left) Senior Executive
2 weeks ago
Chennai, Tamil Nadu, India People Prime Worldwide Private Limited Full timeJob DescriptionAbout Client:Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain...
-
3 Days Left Manager
4 weeks ago
Chennai, Tamil Nadu, India ZF Full timeReq ID 74063 GEC Chennai India ZF Commercial Vehicle Control Systems India LimitedYour Task Independent assessment of the project Quality status and create transparency Execute all activities related to project quality function and lead the Quality project team to achieve Safe Launch Apply Quality Assurance in all project routines and ensures...
-
3 Days Left Senior Manager
3 weeks ago
Chennai, Tamil Nadu, India EXL IT service management Full timeJob DescriptionJob DescriptionPosition Title & Responsibility Level:Senior Manager - Solutions Delivery Manager, C2Employment Type: PermanentLocation: ChennaiAbout the Role:We are seeking a Solutions Delivery Manager to lead the solutioning and delivery of Digital solutions, MVPs, and prototypes, with a strong focus on AI-driven applications in the payment...
-
3 Days Left: Mandarin Interpreter
14 hours ago
Chennai, Tamil Nadu, India Datamark, Inc. Full timeMinimum Requirements:1.High Schools degree or equivalent.2.Native Fluency in English and Language (Mandarin)Certification Required – B2/HSK4/HSK5/Grad/Masters3.Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of language.4.Excellent listening, retention and note-taking skills to maintain a high level of...
-
3 Days Left: APPLY_REDIRECT_STAGE_ONE_2
3 weeks ago
Chennai, Tamil Nadu, India Foundit Full timeJob DescriptionDeveloper Responsibilities:Meeting with development managers to discuss the scope of software projects.Analyzing existing programs for modification purposes.Researching and designing new software systems, websites, programs, and applications.Recommending and executing program improvements.Maintaining software code and security systems.Creating...
-
3 Days Left: Associate
1 week ago
Chennai, Tamil Nadu, India Cognizant Full timeJob SummaryWe are seeking a dedicated Product Test Specialist with 2 to 4 years of experience to join our team The ideal candidate will have strong technical skills in Provar Robot TOSCA Selenium UFT Salesforce Advance Marketing Cloud SFMC Service Cloud CloudHealth Salesforce Mobile App and Sales Cloud This role is hybrid and requires no travel The...
-
3 Days Left O2c
4 days ago
Chennai, Tamil Nadu, India Stalwart Management Consulting Full timeLocation xe2x80x93 Hyderabad Shifts xe2x80x93 US shifts Completely night shifts Notice period xe2x80x93 Immediate xe2x80x93 60 days Across Levels Work from office LEVEL xe2x80x93 SME TL TM and SDM Key skills - OTC L2CBilling InvoicingCash CollectionsKey skills - OTC L2CBilling InvoicingCash CollectionsKey skills - OTC L2CBilling ...