Solution Provider

23 hours ago

Kottayam, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Transform the customer experience with a career as a Support and Solutions Specialist.

Dabba is at the forefront of innovative Wi-Fi networks, leveraging cutting-edge technologies to deliver fast and affordable internet solutions.

This dynamic role demands exceptional interpersonal skills, technical acumen, and adaptability in a rapidly evolving environment.

Key Responsibilities:

Customer Support & Technical Assistance:

Provide timely support for customers through various channels, ensuring seamless issue resolution and high levels of satisfaction.

Diagnose and troubleshoot networking issues related to Dabba devices, backhauls, or connectivity faults.

Guide customers through device activation processes, including onboarding and LCO deployment.

Respond to sales inquiries with relevant information about hotspots, pricing, and rewards programs.

Clearly communicate sales processes, from device purchases to activation fees.

Cross-functional Collaboration & Reporting:

Coordinate with technical, product, and operations teams to track customer issues and feedback.

Maintain accurate records using CRM tools, documenting recurring concerns, resolution steps, and potential areas for improvement.

Work 6 days a week, providing dependable and flexible support during business hours and occasional peak periods.

Required Skills & Qualifications:

Experience in ISP or networking-related customer support, understanding routers, network protocols, hotspots, or similar infrastructure.

Strong communication and interpersonal skills.

Adaptable mindset with a positive attitude to thrive in a startup environment.

Flexible availability for a 6-day workweek.

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