Partnership Development Specialist

13 hours ago

Vellore, Tamil Nadu, India beBeeCommunication Full time ₹ 20,00,000 - ₹ 25,00,000

Empowering Businesses through WhatsApp API Solutions

AiSensy offers a cutting-edge marketing and engagement platform for businesses to enhance their outreach and revenue. Built on the official WhatsApp Business APIs, our platform is trusted by over 100,000 businesses worldwide.

As Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024, AiSensy has solidified its position as one of India's fastest-growing B2B SaaS startups.

  • Key Role: The Partner Support Executive will be the first point of contact for AiSensy's partners, ensuring seamless communication and resolving technical and operational issues promptly.

Responsibilities

Partner Query Support

  • Efficiently respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom.
  • Meet high standards for First Response Time (FRT) and Acceptance SLAs.

Service Excellence

  • Deliver timely, accurate, and empathetic support to achieve CSAT scores of 95%+.
  • Maintain exceptional written communication skills with typing speeds of 70+ words per minute.

Partner Onboarding & Integration

  • Guide partners through the onboarding process, ensuring smooth integrations with dashboard tools.
  • Understand unique business use cases and provide tailored support solutions.

Cross-Team Collaboration

  • Collaborate with Product, Tech, and Sales teams to resolve escalations and improve the partner experience.
  • Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.

Requirements

  • 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups).
  • Strong understanding of APIs, Webhooks, and third-party integration workflows.
  • Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.
  • Excellent verbal and written communication skills.

Benefits

  • Be part of a dynamic team driving innovation in the WhatsApp API space.
  • Enjoy exposure to international partner operations and real-time WhatsApp integrations.
  • Gain hands-on experience in technical integrations, client support, and strategic onboarding.

Why Join Us?

  • Work in a fast-paced environment prioritizing ownership, learning, and impact.
  • Collaborate closely with cross-functional teams and leadership.
  • Create real impact by helping businesses achieve tangible outcomes through automation and smart engagement.

Learn More About Our Solutions

  • Visit our website for more information
  • Explore our partnership model

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