Group Operations Leader

3 days ago


Aurangabad, Maharashtra, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000
Leadership Role - Group Operations Manager

The successful candidate will oversee a team of professionals to manage group business processes from start to finish.

  • Lead the coordination with Sales and Actuarial teams for the closure of individual Group processes.
  • Maintain policy issuance and resolve customer and intermediary queries in a timely manner.
  • Provide exceptional customer service by ensuring an efficient, effective, professional, and courteous experience is delivered to intermediaries and customers.
  • Implement quality and quantity controls to aid proactive management and problem anticipation.
  • Supervise and train a team to meet business needs as the organization grows.
  • Collaborate with finance for reconciliation of policy account balances.
Qualifications & Experience:

A Master's degree in Business Administration or related field, accompanied by 8-10 years of experience in customer services or operations, is required. An Associate of Insurance Institute certification is an added advantage.



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