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Global Holiday Operations Specialist
2 weeks ago
We are seeking an experienced Holiday Operations Professional to lead our team.
Key Responsibilities:
- Create bespoke holiday packages that cater to customers' preferences and budget, incorporating flights, hotels, activities, and local experiences.
- Coordinate hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure a seamless customer experience.
- Oversee the entire holiday booking process, ensuring accuracy and adherence to timelines.
- Communicate effectively with customers, addressing their queries and concerns in a timely and professional manner.
- Resolve customer escalations related to bookings and itinerary changes, ensuring customer satisfaction.
- Develop strong relationships with vendors (hotels, airlines, local partners) to secure competitive rates and high-quality service delivery.
- Stay up-to-date on industry trends, destinations, and regulations.
- Maintain accurate travel documentation and complete all necessary paperwork before departure.
Requirements:
- 3-4 years of experience in holiday operations or a related field.
- Experience in handling hotel bookings, flight confirmations, and travel itineraries.
- Strong understanding of travel products and services (flights, hotels, activities, etc.).
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Ability to problem-solve and handle customer escalations professionally.
- Proficiency in travel booking systems and MS Office Suite.
- Passion for travel and a strong understanding of customer service principles.
