Dedicated Customer Support Representative

7 days ago

Jodhpur, Rajasthan, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Customer Support Professional

We seek a dedicated and enthusiastic support associate to join our team.

  • Key Responsibilities:
  1. Respond promptly and effectively to student inquiries through various channels including email and phone.
  2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.
  3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.
  4. Address and resolve student complaints and concerns. Focus on achieving high customer satisfaction scores.
  5. Stay up-to-date with course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.
  6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the organization.
  7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality.
  8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements and response times.
  9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.
  10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents.
  11. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.
Requirements:
  • Candidates with minimum 1 year of experience.
  • Bachelor's degree in business administration or relevant field (Undergraduates can also apply).
  • A minimum of 1 to 2 years of proven experience in a customer support position.
  • Excellent English communication skills.
  • Proficiency in Google Sheets and Docs and customer support software.
  • Strong written and verbal communication skills.
  • Good understanding of management practices and techniques.

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