Training and Development Professional

2 days ago

Mumbai, Maharashtra, India UNISON INTERNATIONAL CONSULTING (The Recruitment Company) Full time
Job Title: Training and Development Professional

We are seeking a skilled Training and Development Professional to lead our Learning & Development initiatives.

About the Role:

The ideal candidate will design, implement, and manage training programs that drive employee performance, improve customer experience, and align with business objectives.

Key Responsibilities:
  • Training Program Development:
    • Create comprehensive training programs for front-of-house and back-of-house staff, including onboarding, product knowledge, service standards, and leadership development.
    • Tailor training modules for various departments, such as kitchen operations, guest relations, and beverage management.
  • Performance Improvement:
    • Conduct training needs analysis to identify skill gaps and performance improvement areas.
    • Develop strategies to enhance customer satisfaction, service quality, and operational efficiency.
  • Implementation and Delivery:
    • Conduct in-person and virtual training sessions, workshops, and certifications.
    • Partner with department heads to ensure training effectiveness and consistency across locations.
  • Monitoring & Evaluation:
    • Track and measure training outcomes through employee performance metrics and feedback.
    • Regularly update and improve training content based on feedback and evolving industry standards.
  • Team Development:
    • Coach and mentor employees to foster a culture of continuous learning and professional growth.
    • Support management teams in identifying high-potential employees and preparing them for leadership roles.
  • Compliance & Standards:
    • Evaluate compliance with health and safety, food safety, and regulatory standards.
    • Train employees on policies, procedures, and ethical practices.
Requirements:
  • A minimum of 5-15 years of experience in the hospitality sector, particularly in Learning & Development or Training roles.
  • Strong understanding of the restaurant and F&B industry, including service standards, customer expectations, and operational processes.
  • Excellent presentation, facilitation, and communication skills.
  • Ability to design engaging training materials and deliver them effectively.
  • Familiarity with e-learning platforms and training software is a plus.
  • Bachelor's degree in Hospitality Management, Human Resources, or a related field (preferred).
What We Offer:

A competitive salary of up to ₹20,00,000 per annum, reflecting your expertise and qualifications.

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