
Ambulance Operations Manager
5 days ago
Job Title: Ambulance Operations Manager
We are seeking an experienced and skilled professional to oversee the day-to-day operations of our ambulance network.
The successful candidate will be responsible for ensuring the smooth execution of operational activities, coordinating between ambulance operators, users, and our call center team to deliver reliable and timely services.
The role involves expanding our ambulance network, onboarding and training partners, monitoring trip performance, handling payment follow-ups, resolving operational issues, and supporting negotiations.
Key Responsibilities:
- Locate and interact with private ambulance operators in identified cities to expand our network.
- Train the ambulance owners and their staff to use our mobile app.
- Interact with the call center for regular ambulance trips.
- Follow up with ambulance operators and users for any payments owed.
- Assist the call center in negotiating rates with ambulance operators for various types of trips or events.
- Monitor the progress of critical trips, especially outstation trips.
- Interface with users, the call center, and ambulance owners/staff for any issues and resolve them.
- Escalate issues beyond control to senior management in a timely manner.
- Attend mandatory meetings and provide status updates on activities.
Requirements:
- Strong communication skills.
- Able to multitask.
- Flexible and adaptable to startup culture.
- Availability on Whatsapp and calls during business hours.
- Possession of own laptop.
- Multilingual (preferably fluent in English, Hindi, and Tamil).
Benefits:
- Opportunity to work in a dynamic and growing industry.
- Chance to develop leadership and management skills.
- Collaborative and supportive work environment.
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