Operations Manager

7 hours ago


Salem, Tamil Nadu, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

At HopUp India, we seek a Floor Supervisor to ensure seamless day-to-day operations on the gaming floor. This is a full-time on-site role that requires overseeing staff, maintaining equipment, and upholding safety and service standards.

Key Responsibilities:

Operations & Supervision

  • Oversee daily floor activities, ensuring all games and attractions are operational.
  • Supervise gaming attendants, cashiers, and support staff during shifts.
  • Monitor customer flow, manage waiting times, and resolve service-related issues quickly.
  • Ensure all equipment is properly maintained, reported, and repaired as needed.
  • Assist in stock management for tokens, tickets, and consumables.

Customer Experience

  • Provide excellent customer service and handle escalated guest concerns.
  • Educate customers about games, safety rules, and promotions.
  • Ensure cleanliness and safety standards across the gaming zone.
  • Monitor guest feedback and suggest improvements to management.

Qualifications and Skills:

  • Minimum 1–3 years of experience in hospitality, entertainment, retail, or gaming industry.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • Customer-oriented with a proactive and positive attitude.

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