IT Service Management Professional

1 week ago


Bengaluru, Karnataka, India beBeeService Full time ₹ 68,20,000 - ₹ 98,39,000

Role Summary

We are seeking an experienced IT service management professional with in-depth knowledge of implementing and optimizing ServiceNow ITOM solutions. This includes the core ServiceNow ITOM modules, such as CSDM, CMDB, and Discovery.

Main Responsibilities:

  • Lead the implementation of ServiceNow ITOM modules, ensuring seamless integration and optimal performance.
  • Design and maintain a robust CMDB architecture aligned with industry standards and best practices.
  • Configure and optimize Discovery probes and patterns for accurate infrastructure mapping, resulting in enhanced visibility and decision-making capabilities.
  • Collaborate with cross-functional teams to integrate ITOM with other ServiceNow solutions, driving business process improvements and digital transformation initiatives.
  • Conduct thorough gap analyses, data normalization, and reconciliation strategies to ensure CMDB health and accuracy.

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