Senior Support Specialist

5 days ago

Bengaluru, Karnataka, India beBeeApplicationSupport Full time ₹ 12,00,000 - ₹ 24,00,000

Job Overview:

We are seeking a skilled IT professional to join our team as a Senior Support Specialist.

  • This role involves monitoring and managing application performance, identifying and resolving technical issues, and providing timely updates to stakeholders on the status of ongoing incidents.
Key Responsibilities:

Monitoring and Incident Management:

  • The primary responsibility is to serve as the primary contact for front office, middle office applications into Investment Banking.
  • Respond promptly to system alerts, incidents, and user-reported issues.
  • Investigate and analyze incidents to determine their root causes. Troubleshooting and Issue Resolution:
  • Diagnose and resolve technical issues related to applications, databases, and integrations.
  • Coordinate with development teams to implement fixes and enhancements.
  • Provide timely updates to stakeholders on the status of ongoing incidents.
Documentation and Knowledge Management:

Maintain accurate records of incidents, solutions, and changes in production environment.

Create and update support documentation, knowledge base articles, and standard operating procedures (SOPs).

Change Management and Release Support:

Assist in planning and execution of application releases and updates.

Conduct impact assessments for proposed changes to production systems.

Ensure adherence to change management processes and policies.

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