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Advanced Identity Management Support Specialist
3 weeks ago
Expert Support Specialist Needed for Advanced Troubleshooting
The ideal candidate will be responsible for providing top-notch support for a leading identity management platform. Key responsibilities include advanced troubleshooting, issue resolution, and enhancements within the platform.
Key Responsibilities:
- Provide expert-level support for advanced troubleshooting and root cause analysis.
- Work on defect fixes, minor enhancements, and configuration updates.
- Analyze logs and debug code to resolve complex issues.
- Collaborate with development teams for customizations, workflows, and integration updates.
- Manage connectors for various target systems (Active Directory, Azure AD, Databases, LDAP, etc.).
- Implement and manage rules, tasks, and certifications.
- Perform environment upgrades, patches, and performance tuning.
- Support onboarding of new applications and entitlement structures.
- Maintain technical documentation, SOPs, and knowledge base articles.
Required Skills & Experience:
- Strong hands-on experience with identity management platforms.
- Expertise in L3 support, debugging, and root cause analysis.
- Knowledge of Java, BeanShell, XML, and APIs.
- Experience with integration to target systems (Active Directory, Azure AD, databases, LDAP, web services, etc.).
- Good understanding of IGA concepts (provisioning, workflows, certifications, access requests, lifecycle events).
- Experience in custom connector development and application onboarding.
- Ability to work in a 24x7 support environment and handle P1/P2 incidents.
Good to Have:
- Exposure to platform upgrades and migrations.
- Knowledge of SQL, PowerShell scripting, and REST/SOAP APIs.
- Understanding of compliance and audit requirements in IAM.
