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Automotive Support Associate
2 weeks ago
- Key Responsibilities:
- First-Line Technical Support: Provide assistance to customers with vehicle-related issues via phone calls.
- Warranty Guidance: Offer accurate information on warranty coverage, claims, and service processes to resolve customer queries.
- Case Coordination: Collaborate with service centers, mechanics, or technical teams to ensure timely resolution of customer problems.
- Warranty Claim Management: Raise and track warranty claims, ensuring all documentation is accurate and complete.
- Troubleshooting: Provide first-level technical troubleshooting guidance based on customer feedback.
- Follow-up: Follow up with customers until the issue is resolved, ensuring high satisfaction.
- Record Maintenance: Maintain records of all interactions, complaints, issues, and solutions using CRM tools.
- Casework Escalation: Escalate complex cases to higher technical support or warranty teams when necessary.
- Knowledge Update: Stay updated with latest vehicle technologies, company policies, and warranty terms.
Required Skills and Qualifications:
- Education: Minimum Graduate (any stream); preference to candidates with automotive or technical background.
- Experience: 1–3 years in customer support, automotive services, or warranty handling is preferred.
- Language Proficiency: Proficiency in Hindi and English; other regional languages are a plus.
- Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is an advantage.
Benefits:
- Eligibility Criteria: Meeting the required skills and qualifications will provide a competitive edge.