Cluster Leader: Drive Growth and Excellence

6 days ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,00,00,000

Job Title: Cluster Lead

 

About This Role:

This is an exciting opportunity to drive growth and customer satisfaction as a Cluster Lead. You will be responsible for ensuring consistency across all locations, managing client relationships from start to finish, and understanding customer needs to deliver personalized experiences.

 

Main Responsibilities:

  • Ensure standardization of operations across all centers to enhance Customer Satisfaction (CSAT).
  • Oversee the entire lifecycle of a client, from initial engagement to departure.
  • Develop in-depth understanding of customer demographics and create tailored experiences that meet their expectations.
  • Manage renewals, expansions, and end-to-end client relationships to foster loyalty and retention.
  • Lead team management, internal stakeholder relationships, and effective communication to achieve business objectives.
  • Promote seamless client interactions, requirement gathering, documentation, and expectation management to build trust.
  • Identify opportunities for upselling, cross-selling, and delivering exceptional services to clients.
  • Serve as the voice of the customer, championing their needs throughout the customer journey.

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