Cloud-Based Contact Center Solutions Specialist

5 days ago

India beBeeDeveloper Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Senior AWS Connect Developer Position

We are seeking a highly skilled and experienced Senior AWS Connect Developer to design, develop, and administer cloud-based contact center solutions for our organization. This is a 3-month contract role that offers an excellent opportunity to work with cutting-edge technology and make a significant impact on our customer experience.

The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center experience. The position demands a strong grasp of AWS infrastructure, contact flow design, and integration capabilities to deliver seamless and intelligent customer interactions.

Key Responsibilities:

  • AWS Service Integration: Develop and maintain Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions.
  • Automation & Optimization: Build API-driven automation workflows to streamline operations and improve agent efficiency.
  • IVR/CTI Customization: Customize IVR systems and CTI integrations to support advanced call handling and reporting features.
  • System Administration: Manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance.
  • Cross-Functional Collaboration: Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.

Required Skills & Qualifications:

  • AWS Administration Skills: Skilled in designing and developing cloud-based contact center solutions using Amazon Connect.
  • Technical Proficiency: Proficient in configuring contact flows, Lambda integrations, and API-driven automation.
  • Hands-on Experience: Extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization to deliver scalable customer experience solutions.

About the Role:

This is a challenging and rewarding role that requires a strong technical background and excellent problem-solving skills. As a Senior AWS Connect Developer, you will have the opportunity to work on complex projects, collaborate with a talented team, and make a meaningful contribution to our organization's success.

What We Offer:

In return for your expertise and dedication, we offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values innovation and collaboration.

How to Apply:

If you are a motivated and accomplished AWS developer looking for a new challenge, please submit your resume and cover letter to apply for this exciting opportunity.

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