Cloud Telephony Engineer

5 days ago


India beBeeCallCenter Full time ₹ 12,00,000 - ₹ 18,00,000

Job Title: Call Center Technology Expert

The Omnichannel Cloud Telephony Engineer is a vital role responsible for overseeing the operational efficiency of all day-to-day dialer campaign operations. The primary objective is to achieve daily contact objectives for all clients through effective utilization of best practices and software tools to maximize campaign productivity and achieve optimum performance results.

The software tools used in this role will include, but not be limited to, Bright Pattern cloud-based dialing software suite, MS Office (Excel, Word, Power Point, Power Pivot, etc.), and SQL Server Management Studio (primarily for custom reporting and deep-dive data analytics).

Key Responsibilities:
  • Develop strategies around contact center technology solutions and Omni Channel ACD technology.
  • Collaborate with teams on technology solutions.
  • Monitor performance and provide recommendations for improvements.
  • Document work and implement new programs.
  • Analyze data and system performance to identify trends, risks, and possible improvements.

Technical Skills Required:

  • Bright Pattern dialing software platform
  • SQL coding
  • Office analytics
  • Custom reporting and data analytics

Benefits:

  • Opportunity to work on high-profile client projects
  • Chance to develop expertise in cloud telephony and dialer technology
  • Competitive compensation and benefits package

About Us:

We are a leading provider of cloud-based contact center solutions. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative technology.



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