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Telephony Specialist Role

2 weeks ago

India beBeeTelephony Full time ₹ 9,00,000 - ₹ 12,00,000
Telephony Specialist Job Opportunity

Greetings from our team

We are seeking a skilled Telephony Specialist to join our organization. As part of this role, you will be responsible for optimizing telephony IVR, ACD & Dialer – systems, processes and staff using high-tech methodologies.

Key Responsibilities:

  • Design, develop, deploy and manage Telephony, Call Center & AI technologies across the enterprise.
  • Collaborate with cross-functional teams to ensure seamless integration of contact center solutions.
  • Provide technical guidance and support to internal stakeholders on telephony-related matters.

Requirements:

  • 10+ years of experience in telecommunications and contact center technologies.
  • Expertise in Twilio Flex (Cloud platform), ReactJS, HTML/CSS, Applications Development, and AI.
  • Secondary skills desired: Cisco, CVP Call STudio/ICM Scripting, SQL, Python, CUCM.

Benefits:

  • Opportunity to work with cutting-edge technologies and innovative projects.
  • Collaborative and dynamic work environment.
  • Ongoing training and development opportunities.

What We Offer:

  • Competitive salary and benefits package.
  • Flexible working hours and remote work options.
  • Award-winning company culture.