Technical Support Specialist

4 weeks ago

India LawSikho Full time
Job Description

s discussed, please find below the JD for the Telephony support executive. (Simran&aposs replacement)

The person will be responsible for ensuring seamless calling operations, resolving telephony issues, and coordinating with vendors and users.

Key Responsibilities

- Telephony Management
- Administer and manage telephony systems (VoIP / Cloud Telephony platforms such as Acefone/Ozonetel).
- Set up new accounts, phone numbers, extensions, and user permissions for team members.
- Monitor call logs, dropped calls, and system performance to ensure optimal functioning.

Troubleshooting & Support

- Act as the first point of contact for all telephony-related issues faced by users.
- Diagnose and resolve call quality issues (echo, lag, drops, login errors, headset/softphone problems).
- Provide remote technical support and clear step-by-step troubleshooting guidance to users.

Integration & Tools

- Support telephony integrations with CRM tools
- Ensure accurate call logging, click-to-call functionality, and lead tracking through integrated systems.

Coordination & Reporting

- Liaise with telephony vendors and IT/network teams for issue escalation and service outages.
- Maintain documentation, SOPs, and quick reference guides for users.
- Generate reports on call performance, usage patterns, and system health for management review.

Required Skills & Qualifications

- Strong working knowledge of VoIP / Telephony systems (SIP, DID, IVR, call routing).
- Basic network troubleshooting skills (bandwidth, latency).
- Experience in CRMtelephony integrations.
- Prior experience in IT Helpdesk / Telephony Administrator / VoIP Support roles preferred.
- Strong problem-solving and analytical skills.
- Excellent communication skills to explain technical issues in simple terms.
- Ability to work independently and manage multiple support requests simultaneously.

  • Technical Support Specialist

    3 weeks ago

    India The House Of Mercier Full time

    The House of Mercier is looking for enthusiastic individuals to join our team as Technical Support Specialists This is a unique opportunity to work remotely from anywhere in the world with no prior experience required Our commitment to training means you will receive all the support you need to thrive in this role and grow your career in the technology...

  • Technical Support Specialist

    2 weeks ago

    Chennai, India Twixor Full time

    Job Description Company Overview Twixor is a cutting-edge leader in enabling business transactions over messaging channels, fundamentally transforming customer engagements. Headquartered in Singapore, with offices across India, Twixor specializes in intelligent business process automation for industries like banking, insurance, retail, and more. Serving a...

  • Customer Care

    1 day ago

    Hyderabad, India UWorld Full time

    Job Description UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations. We are seeking a Technical Support - Customer Care Specialist to serve as a primary point...

  • Technical Product Support Specialist

    1 week ago

    India InfoBeans Full time

    About the Job Job Title: Technical Product Support Specialist Skills: MS SQL Server, SSRS, Python, Snowflake, SSAS (optional), Streamlit (optional), Power BI (optional) Experience Required: 5+ Years Location: Remote Notice Period: Immediate to 30 Days preferred Job Description We are looking for an experienced Technical Product...

  • Technical Product Support Specialist

    1 week ago

    India InfoBeans Full time

    About the Job Job Title: Technical Product Support Specialist Skills: MS SQL Server, SSRS, Python, Snowflake, SSAS (optional), Streamlit (optional), Power BI (optional) Experience Required: 5+ Years Location: Remote Notice Period: Immediate to 30 Days preferred Job Description We are looking for an experienced Technical Product Support Specialist ...

  • Technical Product Support Specialist

    1 week ago

    India InfoBeans Full time

    About the JobJob Title: Technical Product Support Specialist Skills: MS SQL Server, SSRS, Python, Snowflake, SSAS (optional), Streamlit (optional), Power BI (optional) Experience Required: 5+ Years Location: Remote Notice Period: Immediate to 30 Days preferredJob DescriptionWe are looking for an experienced Technical Product Support Specialist who will...

  • Regulatory Affairs Specialist

    2 weeks ago

    Mumbai, India Tek Support Full time

    Job Description Job Title: Regulatory Affairs Specialist Med/Pharma (Female) Location: Remote Position Overview: We are seeking an experienced Regulatory Affairs professional with expertise in both pharmaceutical and medical device regulatory compliance. The role involves preparing, reviewing, and submitting regulatory documentation to global health...

  • Technical Support Specialist

    4 days ago

    IND-Bangalore-A, RMZ Infinity, India London Stock Exchange Group Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Associate Specialist - Workflows Technical Position Summary LSEG Technical Support is searching for highly motivated persons to participate on the growing team with footprints across the globe. The ideal candidate would be technical specialists with strong analytical skills, have a strong desire to learn and possess a good sense of customer service....

  • Interview Call Trainer/Support – ServiceNow

    2 days ago

    India Tek Support Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking a skilled and experienced Interview Call Trainer/Support professional with strong expertise in ServiceNow modules including ITSM, ITOM, HRSD, CSM, and PPM. The ideal candidate will prepare candidates for ServiceNow-related interviews, providing domain-specific support, technical insight, and mock interview training to enhance...

  • Technical Support Consultant

    3 weeks ago

    India Adobe Full time

    Our CompanyChanging the world through digital experiences is what Adobes all about We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with...