Microsoft Teams Support Engineer

3 days ago

Mumbai India Talentmatics Full time

Job Description

We are seeking a skilled Microsoft Teams Room (MTR) & Telephony Support Engineer to provide enterprise-level support for conferencing environments. The role involves troubleshooting and managing MTR devices (Logitech, Poly, Yealink, Audiocodes), administering Teams Telephony (users, call queues, auto-attendants, voicemails), and ensuring seamless collaboration across multiple locations. You will leverage Teams Admin Center (TAC) and Microsoft Intune for policy enforcement, compliance, and device monitoring.

Key Responsibilities:-

- Provide L2/L3 support for Microsoft Teams Rooms (MTR), Panels, and Telephony systems.
- Administer and troubleshoot Teams Telephony (users, call queues, auto-attendants, voicemails).
- Diagnose and resolve audio/video, connectivity, and firmware issues.
- Manage and support Logitech video conferencing devices (Rally Bar, Tap, Meetup, Sync).
- Configure and troubleshoot HDMI, USB, SIP/H.323, VoIP, and network setups.
- Support Intune device enrollment, compliance, and app deployment.
- Ensure QoS, firewall, and proxy configurations for call quality.
- Manage firmware/software updates for MTR and phone devices.
- Perform regular audits, compliance checks, and proactive maintenance.
- Document troubleshooting guides, FAQs, and best practices.

Qualifications:-

- Bachelors degree in IT, Computer Science, or related field (preferred).
- 35 years of experience in IT support, AV conferencing, or MTR/Intune management.
- Certifications such as Microsoft Teams Administrator Associate, Microsoft Endpoint Administrator, Logitech Collaboration Specialist are a plus.

Skills & Competencies:-

Functional:

- Microsoft Teams Room (MTR) administration & troubleshooting.
- Teams Telephony (Auto Attendant, Call Queue, Voicemail).
- Microsoft Intune for MTR device management.
- Teams Admin Center (TAC), Microsoft 365 Admin Console.
- Knowledge of Azure AD, Conditional Access, Zero Trust security.
- Networking (LAN, VLAN, QoS, Firewalls, VPN, SIP/H.323).
- Audio-Visual systems & peripherals integration.

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