Technica Support Engineering

1 week ago


India Microsoft Full time ₹ 10,000 - ₹ 60,000 per year
Technica Support Engineering - Manager

Multiple Locations, India

Date posted

Sep 04, 2025

Job number

1868640

Work site

Up to 50% work from home

Travel

0-25%

Role type

People Manager

Profession

Technical Support

Discipline

Technical Support Engineering

Employment type

Full-Time

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications:

  • 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience

o OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience

o OR equivalent experience

  • 1+ year(s) of people management experience

Language Qualification

English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities



• People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.

  • Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks.
  • Readiness: You ensure your team has the technical skills required to provide a great customer experience.
  • Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools.
  • Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Industry leading healthcare

Educational resources

Discounts on products and services

Savings and investments

Maternity and paternity leave

Generous time away

Giving programs

Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.



  • India Tek Support Full time

    Job Description Job Title: Automation Trainer Pharma Industry Location: Remote Job type: Part-time Job Summary: We are seeking a highly experienced Automation Trainer with a strong background in pharmaceutical manufacturing automation systems. The ideal candidate will design, deliver, and evaluate training programs focused on automation technologies,...


  • Kolkata, West Bengal, India, West Bengal TRDFIN Support Services Pvt Ltd Full time

    Key Responsibilities: • Operating System Support: Installation and configuration of operating systems across devices. • Hardware Support: Assembling, upgrading, and troubleshooting of computer hardware. • Software Support: Installation, configuration, backup, and troubleshooting of standard applications including MS Outlook. • Network Support:...

  • Support Engineer

    4 weeks ago


    India Cotiviti Full time

    Job Description Overview We are looking for a detail-oriented and technically skilled Operations Engineer to join our team. This role requires a strong foundation in Linux systems, scripting, and database query development, with a focus on automation, performance, and reliability. Responsibilities - Manage and troubleshoot Linux servers in production...


  • Hyderabad, Telangana, India, Telangana Capgemini Engineering Full time

    Global Study Supply Support (GSSS)Location: HyderabadExperience: 2–7 yearsChoosing Capgemini means choosing a place where you’ll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what’s possible. Join us in helping leading Consumer Products and Retail Services (CPRS) organizations unlock the...


  • Bengaluru, Karnataka, India, Karnataka Tek Support Part time

    Job Title: Senior Packaging Engineering Trainer – Pharmaceutical IndustryLocation: RemoteJob Type: Part-timeJob Summary:We are seeking an experienced Packaging Engineering Trainer with over 10 years of hands-on expertise in pharmaceutical packaging systems, materials, and regulatory compliance. The ideal candidate will design, develop, and deliver training...


  • Punjab, India, India Tek Support Part time

    Job Title: Senior Electrical Engineering Trainer – Pharma & Medical DevicesLocation: RemoteJob Type: Part-timeJob Summary:We are seeking an experienced Electrical Engineering Trainer with over 10 years of hands-on experience in the pharmaceutical and medical devices industries. The trainer will be responsible for designing, developing, and delivering...

  • Engineer

    4 weeks ago


    Bengaluru, India Sansera Engineering Limited Full time

    Job Description Job Title: Engineer Job Description We are seeking a detail-oriented and innovative Engineer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and implementing engineering solutions to meet project requirements. You will collaborate with other engineers, project managers, and stakeholders to...

  • Project Engineer

    2 weeks ago


    India Speed Engineering Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Key Accountabilities:Will be responsible for the detailed design, drafting, and specification of static equipment such as pressure vessels, heat exchangers, tanks, reactors, boilers, and other non-moving equipment in industrial plants.Prepare detailed engineering drawings and design documents for static equipment based on project specifications, customer...


  • India Speed Engineering Solutions Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Ability to study the feasibility of the process from process parameters and through literature survey of publications and patents.Preparing SOP for the process from process parameters and know-how of the process.Documentation and modification of various technical document related to equipment.Ability to develop and analyze PFD's and...


  • Chennai, India Tek Support Full time

    Job Description Job Title: Senior Industrial Automation Trainer Location: Remote Job type: Part-time Job Summary: We are looking for an experienced Industrial Automation Trainer with over 10 years of hands-on experience in automation systems, control engineering, and industrial process optimization. The ideal candidate will be responsible for delivering...