Recreation Management Professional

1 week ago

Hyderabad Secunderabad Telangana, India beBeeRecreationManagement Full time ₹ 15,000 - ₹ 28,00,000
Job Description

The Recreation Management Professional is responsible for assisting in the overall operation and control of the spa and wellbeing activities. This role involves managing the entire operation of the Spa Fitness facilities, including consultations, reservations, treatments, retailing, spa cuisine, fitness exercise programs, and the exercise studio.

This position requires a high level of professionalism and attention to detail. The ideal candidate will have excellent communication skills and be able to work well under pressure.

The Recreation Management Professional will be responsible for:

  • Meeting and exceeding guest expectations through monitoring and making improvements
  • Assisting the Recreation Manager in completing all tasks
  • Responsible for the membership sales of the fitness centre, making and completing the membership sales plan
  • Developing good relationships with hotel guests and Fitness Centre members
  • Selecting Fitness Instructors for Fitness Centre members and making course plans
  • Responsible for the efficiency and profitability of the Fitness Centre and Spa operations
  • Identifying problems and reporting to the Director of Operations for improvement and resolution, providing relevant information to the Management
  • Interviewing, training, and evaluating Fitness Centre and Spa staff
  • Encouraging and motivating employees to improve work efficiency
  • Participating and making equipment maintenance plans as well as signing maintenance contracts with equipment suppliers when necessary
  • Controlling and managing the consumption of guest supplies, effectively controlling costs
  • Taking inventory of operating equipment regularly and taking appropriate actions
  • Ensuring good behaviour of staff at all times in the Spa, Fitness Room, and all areas of the hotel and that they act in compliance with brand standards
  • Ensuring that all items are ordered, stored, and claimed according to set standards, recording all Items within the warranty period in the accounts
  • Keeping abreast of industry trends and competitors while coming up with new ideas for business improvement
  • Working closely with the market development team to explore current and future business development strategies
  • Providing monthly reports to the COO and CFO
  • Adhering to hotel safety policies, emergency rules, and procedures
  • Ensuring that team members fully understand and follow the contents of the team members handbook
  • Performing other reasonable duties as assigned
Required Skills and Qualifications

To be successful in this role, you should possess:

  • 5 years related experience, including 3 years of experience in Spa operations or equivalent combination of education and experience
  • Relevant knowledge of health clubs and spas
  • Fluent in written and spoken English to meet business needs
  • Strong knowledge of all spa treatments and services, fitness services, as well as retail products available in the Spa & Fitness department
  • Able to train, lead, provide guidance, and develop team members
  • Able to interact well with guests, employees, and third parties
  • Possess strong problem-solving and organizational skills
  • Good interpersonal skills to provide overall guest satisfaction
  • Able to work under pressure and deal with stressful situations during busy periods

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