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Technical Problem Solver

2 weeks ago

Hyderabad Secunderabad Telangana, India beBeeProblemSolver Full time ₹ 9,00,000 - ₹ 12,00,000

Job Description:

We are seeking a skilled Technical Problem Solver to join our team. As a Technical Problem Solver, you will be responsible for resolving production incidents and identifying root causes using log analysis and debugging.

You will also support C/C++ applications with OPOS hardware and MQTT communication, detect, recreate, and escalate defects with precise documentation, and meet SLA commitments and contribute to knowledge base updates.

Key Responsibilities:

  • Collaborate with internal teams and third-party vendors for issue resolution
  • Perform blind troubleshooting and manage fault recreation
  • Mentor L1 and L2 technicians, write technical advisories and support docs
  • Adapt to 24x7 shift work, multitask under pressure, and manage escalations

Requirements:

  • Strong problem-solving skills and attention to detail
  • Ability to analyze complex issues and identify root causes
  • Excellent communication and collaboration skills
  • Knowledge of C/C++ programming languages and OPOS hardware
  • Experience with MQTT communication protocols

Benefits:

  • Opportunity to work on challenging projects and develop your skills
  • Collaborative and dynamic work environment
  • Competitive salary and benefits package

What We Offer:

  • A chance to work with a talented team of professionals
  • Opportunities for career growth and development
  • A dynamic and supportive work environment