Wipro IT Support Specialist
1 week ago
Role Overview
As a Wipro IT Support Specialist, you will be responsible for resolving, maintaining, and managing clients' software, hardware, and network issues in accordance with defined SLAs. Your primary goal is to ensure client satisfaction by providing timely responses and effective solutions.
Key Responsibilities
- Ensure timely resolution of all tickets raised by clients
- Maintain quality parameters for service requests
- Act as a custodian of clients' networks, servers, systems, storage, platforms, and infrastructure
- Perform root cause analysis of tickets and create action plans for resolution
- Provide timely access to applications and users as per client requirements
- Track all tickets from acceptance to resolution stage
- Maintain timely backups of important data and logs
- Coordinate with on-site teams for complex problem resolution
Requirements
- Technical knowledge of various devices and networks
- Problem-solving skills in complex environments
- Ability to follow standards and norms for consistent results
- Expert systems thinking and understanding of Wipro's system
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