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Global Operations Leader
3 weeks ago
We are seeking an experienced Service Delivery Leader with a proven track record of managing large-scale operations across Banking, Financial Services, and Insurance.
The ideal candidate will bring 15+ years of experience in setting up, transitioning, and managing large operations teams (150+ headcount), working with global clients.
Key Responsibilities:
- Lead end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.
- Manage large delivery operations with 200+ FTEs, ensuring high-quality service levels, customer satisfaction, and compliance with regulatory standards.
- Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.
- Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience objectives.
- Oversee risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.
- Build and mentor cross-functional teams, promoting diversity, equity, and inclusion while driving employee engagement.
- Establish MIS reporting frameworks and deliver insights to enable data-driven decision-making.
- Strong expertise in Wealth Management, Retail Banking, Compliance & Financial Risk.
- Proven ability to lead and scale operations of 200+ FTEs.
- Excellent skills in Strategic Planning, Operational Excellence, and Business Performance Optimization.
