Deployment Support Specialist
2 weeks ago
Join our team as a Deployment Support Executive and take on a challenging role that requires technical expertise and excellent communication skills. As a key member of our IT team, you will be responsible for providing top-notch support to our clients, ensuring seamless deployment and maintenance of our systems.
Key Responsibilities:- Provide expert deployment and BODEOD support to clients
- Resolve day-to-day issues via phone, email, and online chat or Remote Support
- Troubleshoot XTS/Blitz application issues and coordinate with the development team for resolution
- Monitor and maintain server health and infrastructure
- Deliver BOD/EOD process demos to clients and maintain accurate records of client hardware and software configurations
- Collaborate with the Exchange team for login and technical issues related to Symphony UAT setup
- Build and maintain strong relationships with clients and team members
- Knowledge of Exchange connectivity types, protocols, and configuration requirements for CTCL (Interactive and Broadcast)
- Ability to troubleshoot Exchange login and broadcast issues
- Proficiency in Linux commands for day-to-day operations, deployment, and application troubleshooting
- Understanding of multicast technology and troubleshooting
- Knowledge of network issues related to application connectivity
- Experience with Windows and Linux firewall configuration
- Database management skills, including MySQL and MongoDB
- Knowledge of software installation and configuration on Windows and Linux
- Scripting skills in Batch, Python, Linux Bash, and PowerShell
- Experience with performance monitoring tools for Windows, Linux, and networks
- Knowledge of trading platforms such as ODIN, NEST, and NOW
- Ability to work extended hours during emergencies and take ownership of tasks assigned
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