Deployment Support Specialist

2 weeks ago


Mumbai, Maharashtra, India Recruitment Firm Full time
Deployment Support Executive

Join our team as a Deployment Support Executive and take on a challenging role that requires technical expertise and excellent communication skills. As a key member of our IT team, you will be responsible for providing top-notch support to our clients, ensuring seamless deployment and maintenance of our systems.

Key Responsibilities:
  • Provide expert deployment and BODEOD support to clients
  • Resolve day-to-day issues via phone, email, and online chat or Remote Support
  • Troubleshoot XTS/Blitz application issues and coordinate with the development team for resolution
  • Monitor and maintain server health and infrastructure
  • Deliver BOD/EOD process demos to clients and maintain accurate records of client hardware and software configurations
  • Collaborate with the Exchange team for login and technical issues related to Symphony UAT setup
  • Build and maintain strong relationships with clients and team members
Requirements:
  • Knowledge of Exchange connectivity types, protocols, and configuration requirements for CTCL (Interactive and Broadcast)
  • Ability to troubleshoot Exchange login and broadcast issues
  • Proficiency in Linux commands for day-to-day operations, deployment, and application troubleshooting
  • Understanding of multicast technology and troubleshooting
  • Knowledge of network issues related to application connectivity
  • Experience with Windows and Linux firewall configuration
  • Database management skills, including MySQL and MongoDB
  • Knowledge of software installation and configuration on Windows and Linux
  • Scripting skills in Batch, Python, Linux Bash, and PowerShell
  • Experience with performance monitoring tools for Windows, Linux, and networks
  • Knowledge of trading platforms such as ODIN, NEST, and NOW
  • Ability to work extended hours during emergencies and take ownership of tasks assigned


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