
Senior Application Technical Support Specialist
18 hours ago
We are seeking a highly skilled Technical Support Specialist to join our team. This role will involve providing technical support for various applications, ensuring that they are running smoothly and efficiently.
- Provide L1/L2 technical support for multiple applications.
- Act as the first point of contact for users, understanding and resolving their technical issues or escalating them as needed.
- Perform incident analysis, root cause identification, and resolution tracking.
- Coordinate with internal teams to ensure timely resolution of technical issues.
- Document technical issues, troubleshooting steps, and solutions in the knowledge base.
- Monitor application logs and system alerts to proactively identify potential technical issues.
- Support regular deployments, patch releases, and production validations.
Requirements:
- 1–3 years of experience in technical support, preferably in fintech, banking, or financial services.
- Strong communication skills – both written and verbal.
- Good analytical and problem-solving skills.
- Ability to manage and prioritize multiple technical support tickets under time constraints.
- Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
- Familiarity with SQL and basic database query writing for issue analysis.
- Exposure to ITIL practices or service management workflows.
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