Lead Associate

2 weeks ago


Bengaluru, Karnataka, India Microland Full time

Key Responsibilities:
As a Lead Associate at Microland, you will be responsible for defining monitoring and measurement parameters for processes in line with defined deliverables and signed-off SLAs. You will also train team members on changed processes and procedures, provide feedback basis performance against benchmark Incident Management (IM), identify process deficiencies to drive efficiency, and achieve improved availability through improved service restoration methods.

Skills and Qualifications:
You will need to possess skills in Behavioral, Aptitude, and Tasks Related Skills, as well as Microland Skills and Execution Excellence. A Bachelor's degree in Engineering (B.E / B.Tech / MCA) is also required. Additionally, Technology and IT Service Management Certifications, including the ITIL Intermediate Certificate, are desirable.

Accountabilities:
1. Develop and implement process improvements to increase efficiency and effectiveness.
2. Lead team members in training and development to ensure they have the necessary skills to perform their roles.
3. Analyze process data to identify trends and areas for improvement.
4. Implement changes to processes and procedures to improve overall performance.
5. Collaborate with other departments to ensure alignment and effective communication.

Requirements:
* Strong leadership and communication skills
* Ability to analyze complex data and identify trends
* Strong problem-solving and decision-making skills
* Ability to work collaboratively with others
* Strong understanding of IT service management principles and practices



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