Associate Lead

3 weeks ago


Bengaluru, Karnataka, India Microland Full time

Key Responsibilities:

As an Associate Lead at Microland, you will be responsible for defining monitoring and measurement parameters for processes, in-line with defined deliverables and signed-off SLAs. You will also train team members on changed processes and procedures, and provide feedback based on performance against benchmarks. Additionally, you will identify process deficiencies to drive efficiency, achieve improved availability through improved service restoration methods, and identify training needs and analyze cause and effect at the process level.

Skills and Qualifications:
Engineer - B.E / B.Tech / MCA

Certification Mandatory / Desirable:
Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Key Performance Indicators:
1. Improved process efficiency
2. Enhanced team performance
3. Increased customer satisfaction

What We Offer:
A dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.



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