Customer Service Delivery Specialist

2 days ago

Tiruchi, Tamil Nadu, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Technical Support Specialist

About the Role:

The central support hub bridges the gap between clients and technical solutions. It's the first point of contact for users facing issues with technology, software, or services.

Key Responsibilities:

  • Handle multiple customer support activities including receiving calls, chats, emails & tickets to provide end-to-end Technical support resolution to users.
  • Interact with mobile phone carriers & departments to resolve mobile service-related issues.
  • Adhere to business rules & policies as dictated by joint operations document.
  • Ensure SLA's & KRA's meet day to day, month to month.

Requirements:

  • Portuguese/Spanish & English-speaking candidate to support SaaS product (Mobility Practice).
  • Willing to work in 24/7 rotational shifts.
  • Extremely organized with appreciation for process & documentation.
  • A team player who thrives in kind & collaborative environment.
  • Ability to quickly learn how to troubleshoot devices & step-by-step instructions.
  • Identification, prioritization, & resolution of reported problems through various mediums (platform, emails, calls, chats) and responsible for closure of request with specified SLA.
  • Working closely with international telecom carriers/service providers to resolve requests & incidents raised by customers.
  • Technical Support experienced highly regarded.

Benefits:

  • Flexible Holiday Policy (choose your own holidays).
  • Hybrid Working Options.
  • Life & Medical Insurance.
  • Focus on Skill Development, Re-imbursement for Certifications.
  • Wi-Fi-Mobile bill reimbursement.
  • Employee well-being activities.

Interview Process:

  1. Level 1 Operations/Technical Round.
  2. Level 2 Operations/Technical Round.
  3. Level 3 Operations/Technical Round.
  4. HRBP Round – Salary discussion & Cultural fitment check.

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