Customer Service Improvement Expert

6 hours ago


Tiruchi, Tamil Nadu, India beBeeQuality Full time ₹ 10,62,500 - ₹ 13,15,000
Job Role Summary

We are seeking a Quality Analyst professional to fill the position of Monitoring and Evaluation Specialist in our organization. The successful candidate will be responsible for overseeing, appraising and rating inbound/outbound calls to ensure high-quality service delivery.

Main Responsibilities:
  • Monitor and evaluate customer interactions to pinpoint areas for improvement
  • Provide constructive feedback and coaching to representatives to enhance their performance
  • Identify gaps in communication, process adherence and customer handling
  • Develop and maintain quality reports, dashboards and analysis for leadership
  • Support process improvement initiatives to drive customer satisfaction
Essential Qualifications:
  • Bachelor's or Master's degree in any discipline
  • Minimum 1-3 years of experience as a Quality Analyst in an international voice process

This is a great opportunity to become part of a dynamic team and contribute to delivering exceptional customer experiences.



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