Customer Focused Trainer

1 week ago


Kolkata, West Bengal, India beBeeCustomerFocused Full time ₹ 15,00,000 - ₹ 20,00,000
Job Role Overview

Key Responsibilities:

- Develop and implement customer service and behavioral training programs.

- Assist with program implementation and measure outcomes.

- Ensure functional training is compliant.

Service Focus:

- Align learning and service delivery to organisational goals.

Organisational Development Initiatives:

- Identify employee potential and facilitate development through structured learning schedules.

- Promote alternate learning methods, such as coaching, shadowing and mentoring.

Engagement:

- Design engagement activities according to the calendar.

- Effectively drive the communication calendar.

Learning and Service Orientation:

- Understand training requirements and expected outcomes through performance management systems.

- Review training needs with stakeholders to ensure programs are relevant.

Content Development:

- Design and develop customized training programs based on analysis and unit trainer collaboration.

Training Calendar:

- Ensure annual training calendars for all units include behavioural and functional trainings.

Training Delivery:

- Engage and inspire participants; create a culture that values organic programs.

Training Effectiveness Measurement:

- Implement a feedback mechanism to evaluate training effectiveness.

Employee Relationship Management:

- Interact with frontline teams to ensure service delivery meets customer expectations.

Organisational Development:

- Foster a high-performance culture representing performance excellence, learning and continuous improvement.

Engagement and Employee Communication:

- Design and support engagement plans; implement initiatives across hospitals.

Administrative and MIS:

- Create training budgets; ensure budget utilization.

- Update reports according to business requirements.

Behavioural Competencies:

- Customer Focus - Results Orientation - Communication Skills - Building Relationships and Partnerships - Creativity - Leadership - Planning and Organising - Problem Solving and Decision Making - Influencing - Coaching, Feedback & Building Service Orientation - Passion for Excellence - Integrity and Ethics



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