Senior Technical Specialist

2 days ago


Delhi, Delhi, India Birlasoft Full time

About Birlasoft: A pioneer in domain expertise, enterprise solutions, and digital technologies. We pride ourselves on a consultative approach, driving societal progress through innovative business processes. As part of the CK Birla Group, we boast a 12,500+ strong team dedicated to upholding our 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives and Corporate Sustainable Responsibility (CSR) activities, demonstrating our commitment to inclusive and sustainable communities.

We are seeking a seasoned Desktop Support Specialist with a strong background in projects to join our team. The successful candidate will be responsible for addressing user tickets regarding hardware, software, and networking. This role involves walking customers through installing applications and computer peripherals, asking targeted questions to diagnose problems, guiding users with simple step-by-step instructions, conducting remote troubleshooting, testing alternative pathways until issues are resolved, customizing desktop applications to meet user needs, recording technical issues and solutions in logs, directing unresolved issues to the next level of support personnel, following up with clients to ensure their systems are functional, reporting customer feedback and potential product requests, and assisting in creating technical documentation and manuals.

Requirements:

  • Proven work experience as a Desktop Support Engineer or similar role


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