
Night Operations Manager
5 days ago
Night Auditor Job Summary
\The Night Auditor is responsible for overseeing overnight front desk and accounting operations, serving as the primary point of contact for late-night guests and handling check-ins, check-outs, and guest inquiries.
\Key Responsibilities:
\- Manage financial transactions, such as room charges, payments, and taxes, ensuring accuracy and reconciliation.
- Prepare detailed financial reports for management, providing insights into hotel performance.
Front Desk Duties:
\- Welcoming guests in a warm and friendly manner overnight, creating a positive first impression.
- Handling reservations, arranging for amenities like wake-up calls, taxis, and shuttle services to enhance guest satisfaction.
- Providing exceptional service to VIPS and VVIPS, demonstrating proactive and efficient communication skills.
Additional Tasks:
\- Posting room charges and taxes to guest accounts and processing invoices in a timely and accurate manner.
- Balancing cash drawers, processing credit card transactions, and verifying receipts to maintain financial integrity.
- Tracking key financial metrics, such as room occupancy rates and revenues, to inform business decisions.
Requirements:
\- Minimum 3+ years of front desk experience at a managerial level, with a proven track record of success.
- Basic math and accounting skills, with attention to detail and organizational abilities.
- Proficiency in MS Office, PMS, and IDS software, with ability to adapt to new systems quickly.
- Outstanding verbal and written communication skills, with ability to engage with diverse groups.
- Associate or Bachelor's degree in Hotel Management or related field, with emphasis on leadership and finance.
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