Night Auditor

5 days ago

Bengaluru, Karnataka, India Seven Eleven Club & Hotels Full time

Objective of the role:

Hotel night auditor/ Manager manages overnight front desk, and accounting tasks, acting as the primary Manager/contact for late-night guests and handling check-ins, check-outs, and guest inquiries. Their core responsibility is balancing and reconciling the financial transactions, such as room charges, payments, and taxes, and preparing daily financial reports for management.

Location is Mira- Bhayandar & Mumbai Candidates only can apply.

Roles & Responsibilities:

  • Welcome guests in a warm and friendly manner overnight.
  • Handle reservations and arrange for amenities like wake-up calls, taxis, and shuttle services.
  • Assists guests, VIPS, VVIPS in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
  • Post room charges and taxes to guest accounts and process invoices.
  • Balance cash drawers, process credit card transactions, and verify receipts.
  • Track key financial metrics such as room occupancy rates and revenues.
  • Prepare end-of-day reports and summary cash balances for hotel management.
  • Verify the completion of end-of-day tasks by previous shifts.
  • Communicate with other departments like housekeeping and maintenance to ensure service delivery.
  • Oversee the hotel safe and ensure the security of guest valuables.
  • Audit and reconcile the hotel's daily financial accounts, including revenue, charges, and payments.
  • Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
  • Provides pre-arrival support for guests arriving on packages.
  • Knows all essential aspects of our hotel operations.

Qualification & Skills:

  • Minimum 3+ year of front desk experience at managerial level.
  • Basic math and accounting skills.
  • Proficient in MS Office, PMS, and IDS software
  • Outstanding verbal and written communication skills
  • Detail-oriented and strong organizational skills
  • Associate or Bachelor's degree in Hotel Management or related field.

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