Representative Opportunities

14 hours ago

Kolkata, West Bengal, India beBeeCommunication Full time ₹ 8,00,000 - ₹ 14,00,000

Customer Support Representative Job Summary

Job Description:

This is an excellent opportunity to join our organization and take on a challenging role as a customer support representative. As a key member of our team, you will be responsible for providing exceptional support and service to our customers.

Your primary responsibilities will include troubleshooting customer issues, guiding them on product usage, handling data import/export, and maintaining accurate records of customer interactions.

  • Troubleshoot customer issues by analyzing problems and identifying solutions.
  • Guide and assist customers on product features and functionality.
  • Ensure seamless data import and export from production systems.
  • Maintain accurate customer data records in production systems.
  • Handle confidential information with discretion and adhere to guidelines.
  • Contribute to the development of product content for internal and external stakeholders.
  • Generate reports from various systems for data-driven insights.

Required Skills and Qualifications:

To succeed in this role, you should possess excellent communication and interpersonal skills, a bachelor's degree in computer science or related field, and at least three years of experience in product customer support.

  • Bachelor's degree in computer science or related field.
  • At least 3 years of experience in product customer support.
  • Excellent interpersonal and collaborative skills.
  • Ability to communicate complex ideas in simple terms.
  • Strong documentation and writing skills.
  • Attention to detail and ability to multitask.

Ideal Candidate Profile:

Our ideal candidate is a highly motivated and organized individual with excellent analytical and problem-solving skills. You should be able to work independently and as part of a team, with excellent written and verbal communication skills.

  • Analytical mind with a problem-solving inclination.
  • Ability to work independently and as part of a team.
  • Excellent written and verbal communication skills.
Preferred Qualifications:

Preferred qualifications include experience working with cloud-based products, familiarity with issue tracking software, knowledge of scripting/programming languages, and understanding of SQL and NoSQL databases.

  • Experience working with cloud-based products.
  • Familiarity with issue tracking software.
  • Knowledge of scripting/programming languages.
  • Understanding of SQL and NoSQL databases.

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