Operations Associate

2 weeks ago

Nellore, Andhra Pradesh, India beBeeAccommodation Full time ₹ 2,70,000 - ₹ 3,50,000

Accommodation Operations Specialist

We are a leading accommodation booking platform for students, helping millions find and book full-time accommodations near their universities. Our mission is to make international mobility and living seamless and accessible.

The role of Accommodation Operations Specialist is critical in driving the success of our business. As an Accommodation Operations Specialist, you will be responsible for leading conversion, customer interaction, market expertise, follow-up, collaboration, and data management.

Main Responsibilities:

  1. Lead Conversion: Engage with inbound leads, guide them through the booking process, and convert inquiries into confirmed bookings.
  2. Customer Interaction: Understand students' unique requirements and provide personalized accommodation recommendations.
  3. Market Expertise: Build in-depth knowledge of student housing options, pricing, and locations to offer expert advice.
  4. Follow-Up: Maintain strong relationships with potential clients through consistent and timely follow-ups to ensure closure.
  5. Collaboration: Work closely with Marketing and Supply teams to optimize the booking process and enhance the customer experience.
  6. Data Management: Accurately record and manage all customer interactions, inquiries, and bookings in the CRM system.
  7. Target Achievement: Consistently meet and exceed sales targets and performance benchmarks.

Key Skills and Qualifications:

  • Exceptional verbal and written communication skills in neutral English.
  • Strong active listening skills.
  • Effective time management and organizational abilities.
  • Proficiency in objection handling, negotiation, and closing techniques.
  • Familiarity with CRM tools or similar software.
  • Prior experience in telesales or a related field is a plus.
  • Industry experience in real estate, hospitality, business development, or customer service is preferred.
  • Graduate with at least 60% in academics.

What You'll Get:

  • Competitive salary with a performance-driven variable component.
  • Flexible working hours with remote work opportunities.
  • A dynamic, collaborative, and growth-oriented work environment.
  • Career advancement opportunities in a rapidly expanding global organization.

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