Employee Data Specialist

1 day ago


Mumbai, Maharashtra, India beBeeData Full time ₹ 9,00,000 - ₹ 12,00,000

Job Description

This role is responsible for providing high-quality client services for employee and organizational data management. The successful candidate will have a strong understanding of administration processes and be able to ensure tasks are completed correctly and efficiently.

The role works closely with delivery services management to identify and escalate client issues, obtain and confirm pending information/documentation, and add and amend transaction information to clients/systems responding to changes (via e-mail/telephone) to maintain current visible HR records for the client.

Primary Responsibilities/Accountabilities:

  1. Read, understand, and analyze client processes as per business rules.
  2. Execute the full range of the process accurately and timely as a hands-on processor.
  3. Escalate issues and seek advice when faced with complex issues/problems.
  4. Follow Work Instructions while processing.
  5. Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.
  6. Participate in client conference calls, where required, and manage appropriate documentation.
  7. Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.
  8. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
  9. Understand existing matrices in the process, how they are measured, and improvise the measurement system to make it more effective and transparent.
  10. Update process metrics on a daily basis and maintain MIS.

Required Skills and Qualifications:

  • Knowledge of Employee & Org Data Management Processes (New Hires, Exit, Job Changes, etc.).
  • Strong command of written and verbal English language.
  • Knowledge of MS Office/Excel Skills would be a plus.
  • Knowledge of SuccessFactors would be a plus.

Benefits:

  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop skills and expertise in employee and organizational data management.
  • Collaborative team environment.

Others:

  • Resilient and able to work under pressure.
  • Organization & prioritization skills to deliver as per deadlines.
  • Attention to detail & quality driven in communications and all system transactions.
  • Demonstrate high levels of confidentiality.
  • Teamwork & collaboration.
  • Multi-cultural awareness.
  • Flexible to work in shifts (Night Shift).


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