Eltropy's Lead Technical Support Specialist
3 weeks ago
We are seeking a highly skilled and experienced Tier 2 Technical Support Specialist to join our team at Eltropy. As a key member of our support function, you will be responsible for leading, collaborating, and innovating to resolve complex technical issues affecting our customers.
About the Role:
- Work closely with financial institutions' technology experts to troubleshoot and resolve networking and integration issues
- Collaborate with IT security experts to ensure the highest levels of security for external and internal communications
- Mentor junior support engineers in troubleshooting and resolving technical issues
- Create and update technical documentation, procedures, and customer-visible help articles
- Prioritize and contain bugs affecting customers, and champion fast fixes by Engineering
- Drive product enhancements to accelerate customer self-onboarding and self-support
What You'll Need:
- Bachelor's degree in Computer Science or equivalent practical experience
- 5+ years of experience in Enterprise SaaS companies in a support capacity
- Strong understanding of networking, cloud computing, and software development lifecycle
- Excellent communication, problem-solving, and leadership skills
Our Ideal Candidate:
- Has prior work experience in credit unions and B2B mobile and web applications
- Can work independently, anticipating and resolving problems, while also being part of a remote global team
- Has strong decision-making, prioritization, and project management skills
- Is motivated to work in a startup environment and drive innovation
Salary Estimate: ₹50,000 - ₹80,000 per month (depending on experience), plus benefits.
Why Join Us?
- Be part of a dynamic and innovative company that is shaping the future of financial services
- Contribute to creating cutting-edge solutions that improve customer experiences
- Grow your career in a supportive and collaborative environment
Qualifications & Skills:
- Critical thinking ability and passion to solve complex problems
- Demonstrated ability to lead ad-hoc troubleshooting calls and resolve issues without support
- Highly organized with strong project management skills and attention to detail
- Adept at analyzing large sets of data to generate meaningful insights
Location: Remote (IST preferred)
Security Responsibilities:
- Ensure strict adherence to Eltropy's policies and procedures related to security, confidentiality, availability, and privacy
- Attend all training and awareness sessions related to security
- Report security events and incidents promptly through available channels
-
Technical Support Specialist- Tier 2 Expert
3 weeks ago
Thiruvananthapuram, Kerala, India Eltropy Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Eltropy. This is an exceptional opportunity to lead and collaborate with cross-functional teams to resolve complex technical issues, drive product enhancements, and champion fast fixes.About the RoleThis role requires strong analytical skills, ability to multitask, and excellent...
-
Technical Support Specialist
3 weeks ago
Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full timeAbout the RoleCareStack, a leading dental practice management company, seeks an experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to our customers, ensuring seamless integration and operation of our VoIP phone systems.Key ResponsibilitiesFirst-Line Support: Respond promptly to...
-
Desktop Support Specialist
13 hours ago
Thiruvananthapuram, Kerala, India IQMatrix Infoways Solutions Pvt Ltd Full time**About Us**We are IQMatrix Infoways Solutions Pvt Ltd, a leading provider of innovative IT solutions.We offer competitive compensation and benefits packages to our employees. The estimated annual salary for this role is $60,000 - $90,000 depending on experience.Job DescriptionWe are seeking an experienced Desktop Support Specialist to join our team in...
-
Technical IT Support Specialist
1 month ago
Thiruvananthapuram, Kerala, India Phykon Solutions Pvt. Ltd Full timeCompany Overview:Phykon Solutions Pvt. Ltd is a dynamic and innovative company seeking an experienced IT Support Engineer to join our team.We are looking for a skilled professional with a strong technical background to provide exceptional support services to our clients.About the Role:This role involves managing client communications, installing and...
-
Customer Support Specialist
3 weeks ago
Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full timeAbout Us: CareStack is a leading provider of dental practice management solutions. We are seeking a skilled Customer Support Specialist to join our team.">Salary: $65,000 - $85,000 per year, depending on experience.Job Description:
-
Telecommunications Support Specialist
2 weeks ago
Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full timeAbout the RoleCareStack - Dental Practice Management is seeking a highly skilled Telecommunications Support Specialist to join our team. The successful candidate will be responsible for providing timely and accurate support via email, live chat, and other communication channels.ResponsibilitiesFirst Line Support: Provide technical assistance to customers on...
-
Technical Quality Assurance Specialist
1 month ago
Thiruvananthapuram, Kerala, India Innovatise Full timeAbout InnovatiseInnovatise is a forward-thinking organization dedicated to delivering cutting-edge software solutions. We're passionate about innovation and committed to excellence in every aspect of our work.Job OverviewWe're seeking an experienced Technical Quality Assurance Specialist to join our team. As a key member of our quality assurance department,...
-
Software Quality Assurance Specialist
4 weeks ago
Thiruvananthapuram, Kerala, India Terumo Blood and Cell Technologies Full timeJoin Terumo Blood and Cell Technologies, a leading provider of blood management solutions, as we seek a skilled Software Quality Assurance Specialist.This role supports the software quality effort on software projects. The ideal candidate will be responsible for full life cycle software quality activities and supporting all deliverables required in a...
-
Senior Banking Operations Specialist
2 months ago
Thiruvananthapuram, Kerala, India Leading Recruitment Full timeAt Leading Recruitment, we are seeking a highly skilled Senior Banking Operations Specialist to join our team. This role will involve providing exceptional support and expertise in banking systems, interfaces, processes, and certifications.About the RoleThis is an exciting opportunity to work with a leading company in the card insurance and payment...
-
Technical IT Support and Maintenance Expert
3 weeks ago
Thiruvananthapuram, Kerala, India Phykon Solutions Pvt. Ltd Full timeJob Description:We are looking for an IT Support Engineer with 3-6 years of experience to join our team at Phykon Solutions Pvt. Ltd. The successful candidate will be responsible for providing technical support for Web Servers, Database Servers, and VoIP applications to internal and external customers.The key responsibilities of this role include effectively...
-
Thiruvananthapuram, Kerala, India GFL Recruitment Private LimitedZigsaw Full timeJob OverviewWe are seeking a highly skilled and experienced Lead Technical Architect to lead the design and implementation of complex software solutions across a diverse technology landscape.ResponsibilitiesArchitectural Design: Lead the architectural design of mobile and web applications, ensuring scalability, security, and performance across various...
-
Technical Lead
4 weeks ago
Thiruvananthapuram, Kerala, India Chadwick Professional Services Private Limited Full timeAbout Chadwick Professional Services Private Limited">Chadwick Professional Services Private Limited specializes in providing innovative staffing solutions to clients across various industries. We help organizations implement crucial projects by hiring and managing exceptional talent.">Job Description">This is a full-time on-site role for a Python Technical...
-
Odoo Technical Lead
3 weeks ago
Thiruvananthapuram, Kerala, India Srishti Innovative Full timeCompany OverviewSrishti Innovative is a cutting-edge technology company that provides innovative solutions to businesses worldwide.Salary Range: $120,000 - $180,000 per annumJob Description:We are seeking an experienced Odoo Developer to lead our technical team and drive the development of custom Odoo modules and applications. The ideal candidate will have a...
-
Thiruvananthapuram, Kerala, India Hutch Systems Inc Full timeJob SummaryWe are seeking a highly skilled and experienced Technical Lead to join our dynamic team at Hutch Systems Inc in the logistics sector. This role requires excellent leadership skills, strong technical expertise, and effective communication abilities to collaborate with remote stakeholders.
-
Senior Technical Lead for Industrial Automation
1 month ago
Thiruvananthapuram, Kerala, India Dotflick Solutions Full timeJob DescriptionWe are seeking a highly skilled Senior Technical Lead for our Industrial Automation team at Dotflick Solutions.Company OverviewAs a leader in the field of industrial automation, Dotflick Solutions provides innovative solutions to improve efficiency and productivity in various industries. Our team is dedicated to delivering cutting-edge...
-
Senior System Support Specialist
4 weeks ago
Thiruvananthapuram, Kerala, India Leading Recruitment Full timeJob DescriptionSalary: ₹ 6-8 Lakhs per annum.About the RoleLeading Recruitment is seeking a highly skilled and experienced Technical Operations Manager to join our team. As a Technical Operations Manager, you will be responsible for ensuring the smooth operation of our systems and applications. This role requires strong technical expertise, excellent...
-
IT Support Engineer
3 weeks ago
Thiruvananthapuram, Kerala, India Phykon Solutions Pvt. Ltd Full timeJob Title: Infra VoIP Support EngineerThis role requires a strong background in deploying and maintaining applications, performing root cause analysis, and providing technical assistance to both internal and external customers. As an IT Support Engineer at Phykon, you will be responsible for managing client communications, installing and configuring software...
-
Technical Lead for Complex Software Solutions
2 months ago
Thiruvananthapuram, Kerala, India GFL Recruitment Private LimitedZigsaw Full timeJob OverviewWe are seeking a highly skilled and experienced Technical Manager to lead the design and implementation of complex software solutions across a diverse technology landscape.The ideal candidate will have in-depth knowledge of mobile and web technologies, server-side development, networking, cloud infrastructure, and architecture patterns.Key...
-
Senior Documentation Specialist
5 days ago
Thiruvananthapuram, Kerala, India IBS Software Full timeJob OverviewWe are seeking an experienced Senior Documentation Specialist to join our team at IBS Software.This role is ideal for individuals with a strong background in technical writing and a passion for creating high-quality documentation that meets the needs of our customers.
-
ServiceNow Senior Developer and Technical Lead
13 hours ago
Thiruvananthapuram, Kerala, India People's Growth HR Solutions Full timeWe are seeking a highly skilled ServiceNow Lead Developer to join our team at People's Growth HR Solutions in Bangalore. The ideal candidate will have 5-9 years of experience in developing custom applications, modules, forms, and workflows in ServiceNow.Key ResponsibilitiesDesign, develop, and implement custom ServiceNow applications, modules, forms, and...