Technical Support Specialist- Tier 2 Expert

3 weeks ago


Thiruvananthapuram, Kerala, India Eltropy Full time

We are seeking a highly skilled Technical Support Specialist to join our team at Eltropy. This is an exceptional opportunity to lead and collaborate with cross-functional teams to resolve complex technical issues, drive product enhancements, and champion fast fixes.

About the Role

This role requires strong analytical skills, ability to multitask, and excellent communication skills. The ideal candidate will have prior experience working in Enterprise SaaS companies, supporting software running in Amazon AWS, and working with remote, global, and cross-functional teams.

Responsibilities
  • Lead troubleshooting and resolution of reported networking and integration issues with financial institutions' technology experts, IT networking and security experts, and system admins.
  • Prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering.
  • Mentor the Level 1 Support team as they triage, diagnose, and resolve support tickets.
  • Create and update instructions, procedures, and customer-visible help articles in Confluence.
  • Drive product enhancements that will accelerate and facilitate customer self-onboarding and self-support.
Requirements
  • Bachelor's degree in Computer Science or equivalent practical experience.
  • Understanding of networking and cloud computing.
  • Ability to work independently, anticipating and resolving problems.
  • Strong project management skills and attention to detail.
  • Adept at analyzing large sets of data to generate meaningful insights.
  • Motivated towards working in a startup environment.
  • Prior work experience of 5+ years in Enterprise SaaS companies in a support capacity.
Estimated Salary: $120,000 - $150,000 per annum

The estimated salary range is based on industry standards and location. This figure is subject to negotiation and may vary based on individual qualifications and experience.



  • Thiruvananthapuram, Kerala, India Eltropy Full time

    Unlock the Power of Eltropy's Technology as a Lead Technical Support SpecialistWe are seeking a highly skilled and experienced Tier 2 Technical Support Specialist to join our team at Eltropy. As a key member of our support function, you will be responsible for leading, collaborating, and innovating to resolve complex technical issues affecting our...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Job OverviewCareStack™ - Dental Practice Management is seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our customers, ensuring they receive the highest level of service and satisfaction.ResponsibilitiesFirst-Line Support: Provide timely and accurate...


  • Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full time

    Job Description:We are seeking a highly skilled Technical Support Specialist to join our team at CareStack™ - Dental Practice Management.About the Role:This is an exciting opportunity for a detail-oriented and customer-focused individual to provide top-notch technical support to our clients. As a Technical Support Specialist, you will be responsible for...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Company OverviewCareStack™ - Dental Practice Management is a leading provider of innovative solutions for dental professionals. Our mission is to empower dentists and their teams with cutting-edge technology and exceptional support.Job SummaryWe are seeking a highly motivated and customer-focused Dental Support Specialist to join our dedicated team. As a...


  • Thiruvananthapuram, Kerala, India Phykon Solutions Pvt. Ltd Full time

    Company Overview:Phykon Solutions Pvt. Ltd is a dynamic and innovative company seeking an experienced IT Support Engineer to join our team.We are looking for a skilled professional with a strong technical background to provide exceptional support services to our clients.About the Role:This role involves managing client communications, installing and...


  • Thiruvananthapuram, Kerala, India Phykon Solutions Pvt. Ltd Full time

    Job Description:We are looking for an IT Support Engineer with 3-6 years of experience to join our team at Phykon Solutions Pvt. Ltd. The successful candidate will be responsible for providing technical support for Web Servers, Database Servers, and VoIP applications to internal and external customers.The key responsibilities of this role include effectively...


  • Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full time

    About the RoleCareStack, a leading dental practice management company, seeks an experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to our customers, ensuring seamless integration and operation of our VoIP phone systems.Key ResponsibilitiesFirst-Line Support: Respond promptly to...


  • Thiruvananthapuram, Kerala, India IQMatrix Infoways Solutions Pvt Ltd Full time

    **About Us**We are IQMatrix Infoways Solutions Pvt Ltd, a leading provider of innovative IT solutions.We offer competitive compensation and benefits packages to our employees. The estimated annual salary for this role is $60,000 - $90,000 depending on experience.Job DescriptionWe are seeking an experienced Desktop Support Specialist to join our team in...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About Us: CareStack is a leading provider of dental practice management solutions. We are seeking a skilled Customer Support Specialist to join our team.">Salary: $65,000 - $85,000 per year, depending on experience.Job Description:


  • Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full time

    About the RoleCareStack - Dental Practice Management is seeking a highly skilled Telecommunications Support Specialist to join our team. The successful candidate will be responsible for providing timely and accurate support via email, live chat, and other communication channels.ResponsibilitiesFirst Line Support: Provide technical assistance to customers on...


  • Thiruvananthapuram, Kerala, India MiG Staffing Full time

    Mig Staffing is looking for an experienced Marketing Automation Expert to join our team. As a specialist with a deep understanding of email technology and marketing automation, you'll design and implement scalable email marketing experiences that deliver high returns.Your expertise in webhooks, APIs, and ETLs will enable you to develop and execute...


  • Thiruvananthapuram, Kerala, India Kran Consulting Pvt. Ltd Full time

    We are seeking an experienced Technical Systems Integration Expert to join our team at Kran Consulting Pvt. Ltd.About the RoleThis is a senior-level position responsible for designing and implementing technology solutions that meet business needs. The successful candidate will have a strong technical background, excellent problem-solving skills, and the...


  • Thiruvananthapuram, Kerala, India Systems Plus Solutions Full time

    OverviewSystems Plus Solutions is a leading provider of innovative retail technology solutions.Job DescriptionWe are seeking an experienced Manhattan POS technical operations specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance and resolving issues related to our retail applications,...


  • Thiruvananthapuram, Kerala, India Innovatise Full time

    About InnovatiseInnovatise is a forward-thinking organization dedicated to delivering cutting-edge software solutions. We're passionate about innovation and committed to excellence in every aspect of our work.Job OverviewWe're seeking an experienced Technical Quality Assurance Specialist to join our team. As a key member of our quality assurance department,...


  • Thiruvananthapuram, Kerala, India Terumo Blood and Cell Technologies Full time

    Job OverviewWe are seeking a highly skilled and experienced software engineer to join our team as a high-level technical expert.About the RoleIn this role, you will participate as a key technical expert in design development, coding, testing, and debugging new software or significant enhancements to existing software.You will work closely with technical...


  • Thiruvananthapuram, Kerala, India Hutch Systems Inc Full time

    At Hutch Systems Inc, we are seeking a highly skilled and experienced Technical Lead to join our dynamic team in the logistics sector.OverviewThe ideal candidate will have a strong background in .Net Core, microservice architecture, and DevOps, with a proven track record of leading development projects. This role requires excellent communication skills to...


  • Thiruvananthapuram, Kerala, India Emeritus Full time

    At Emeritus, we are committed to making high-quality education accessible and affordable worldwide. We partner with over 50 top-tier universities to deliver short courses, degree programs, professional certificates, and senior executive programs that transform lives, companies, and organizations. Our unique model combines state-of-the-art technology,...


  • Thiruvananthapuram, Kerala, India Terumo Blood and Cell Technologies Full time

    Join Terumo Blood and Cell Technologies, a leading provider of blood management solutions, as we seek a skilled Software Quality Assurance Specialist.This role supports the software quality effort on software projects. The ideal candidate will be responsible for full life cycle software quality activities and supporting all deliverables required in a...


  • Thiruvananthapuram, Kerala, India Canbridge Global Emigration Services Pvt Ltd Full time

    About UsCanbridge Global Emigration Services Pvt Ltd is a renowned company dedicated to helping individuals achieve their educational and professional goals. Our team provides expert advice and personalized services, specializing in study visas for countries like UK, Germany, Malta, Lithuania, Singapore & Malaysia as well as immigration services to...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About CareStack™ - Dental Practice ManagementWe are a leading provider of dental practice management solutions, dedicated to helping dental professionals streamline their operations and deliver exceptional patient care.