Technical IT Support Specialist

1 week ago


Thiruvananthapuram, Kerala, India Phykon Solutions Pvt. Ltd Full time

Company Overview:

Phykon Solutions Pvt. Ltd is a dynamic and innovative company seeking an experienced IT Support Engineer to join our team.

We are looking for a skilled professional with a strong technical background to provide exceptional support services to our clients.

About the Role:

This role involves managing client communications, installing and configuring software systems, and working closely with QA and Dev teams to identify and resolve issues.

The ideal candidate will have excellent communication skills, both verbal and written, and be proficient in Linux operating systems, VoIP technologies, and open-source solutions like Asterisk and FreeSWITCH.

Key Responsibilities:

  • Client Communication: Manage and maintain client communications effectively.
  • Software Management: Install, configure, and maintain various software systems.
  • Collaboration: Work closely with QA and Dev teams to clearly identify and communicate issues.
  • Error Analysis: Perform root cause analysis to identify and resolve issues efficiently.
  • Application Deployment: Deploy applications such as Web servers (Apache, Nginx), Database servers (MySQL, MongoDB), and VoIP applications (Elastix, Vicidial, FreePBX, Dahdi).
  • Technical Assistance: Provide technical support for Web Servers, Database Servers, and VoIP applications to internal and external customers.
  • High Availability Management: Manage High Availability and Database replication to ensure optimal system performance.
  • Issue Resolution: Resolve issues within defined SLAs to ensure customer satisfaction.

Required Skills and Qualifications:

  • Communication Skills: Excellent communication skills, both verbal and written.
  • Linux Systems: Strong knowledge of Linux operating systems.
  • VoIP Technologies: In-depth understanding of VoIP and SIP technologies.
  • Product Installation: Extensive experience in the installation and configuration of various products.
  • Open-source VoIP Solutions: Proficient in open-source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, and Kamailio.
  • Diagnostic Tools: Skilled in using diagnostic tools such as Wireshark, TCPdump, SIPp, Fail2Ban, and IPTables.
  • Analytical Skills: Excellent analytical and troubleshooting abilities.
  • Database Knowledge: Solid understanding of MySQL and MongoDB databases, including Database Replication and Heartbeat configuration.
  • AWS Cloud Exposure: Experience in AWS cloud infrastructure is a plus.

Benefits:

We offer a competitive salary range of ₹800,000 - ₹1,200,000 per annum, based on experience and qualifications, along with opportunities for career growth and professional development.

At Phykon Solutions Pvt. Ltd, we value our employees' contributions and strive to create a positive and inclusive work environment that fosters innovation and collaboration.



  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Summary:Guidehouse seeks a skilled Technical Support Specialist to provide exceptional support to our global users. As a key member of our team, you will be responsible for resolving technical issues, managing vendor relationships, and maintaining a high level of customer satisfaction.Key Responsibilities:Respond to and resolve technical issues through...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at CareStack™ - Dental Practice Management. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.Key ResponsibilitiesBe a subject matter expert in our enterprise software, specifically...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Job DescriptionWe are seeking a highly skilled Dental Software Support Specialist to join our team at CareStack™ - Dental Practice Management.About the RoleThis is an exciting opportunity for a motivated and detail-oriented individual to provide exceptional support to our customers in the US dental industry. As a key member of our customer success team,...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job OverviewGuidehouse seeks a skilled Service Desk Support Specialist to join our team. The ideal candidate will have experience in supporting global users and possess excellent communication skills.ResponsibilitiesThe Service Desk Support Specialist will be responsible for:Responding to and resolving technical issues through discussions with users,...


  • Thiruvananthapuram, Kerala, India Talent Corner Full time

    Company Overview:Talent Corner is a leading provider of innovative solutions and expert support.Salary: $60,000 - $80,000 per year, depending on experience.Job Description:We are seeking an experienced Technical Support Engineer to join our team. In this role, you will provide exceptional customer service and technical support to our clients in the...


  • Thiruvananthapuram, Kerala, India emagine Consulting Full time

    About Usemagine Consulting is a leading consulting firm with expertise in migration programmes and technology platforms.We have offices in the UK and India, providing comprehensive services to our clients.Job DescriptionWe are seeking an experienced Technical Insurance Specialist to join our team. The successful candidate will work on a split basis between...


  • Thiruvananthapuram, Kerala, India emagine Consulting Full time

    At emagine Consulting, we are seeking a skilled Guidewire Technical Specialist to join our team. This is an exciting opportunity to work on a mid-level position with a broad book of work covering areas of GW policy and billing.The ideal candidate will have experience in insurance background and a solid understanding of the Guidewire platform. They should be...


  • Thiruvananthapuram, Kerala, India Innovatise Full time

    About InnovatiseInnovatise is a forward-thinking organization dedicated to delivering cutting-edge software solutions. We're passionate about innovation and committed to excellence in every aspect of our work.Job OverviewWe're seeking an experienced Technical Quality Assurance Specialist to join our team. As a key member of our quality assurance department,...


  • Thiruvananthapuram, Kerala, India Tata Consultancy Services Full time

    About Tata Consultancy ServicesTata Consultancy Services (TCS) is a leading global IT services company that has been driving innovation in the technology space for decades.Job DescriptionWe are seeking a skilled Technical Access Management Specialist to join our team at TCS. The ideal candidate will have strong knowledge of access management concepts,...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About the RoleWe are seeking an experienced Dental Practice Support Specialist to join our team at CareStack™ - Dental Practice Management. As a key member of our support team, you will play a vital role in ensuring the successful implementation and adoption of our practice management software by dental practices.Key ResponsibilitiesOversee the...


  • Thiruvananthapuram, Kerala, India Covenant Consultants Full time

    Covenant Consultants seeks a highly skilled Market Intelligence Specialist to join our team. The ideal candidate will possess excellent analytical skills and be able to work effectively in a fast-paced environment.Job Description:Primary Responsibilities:Market Monitoring: The Market Intelligence Specialist will monitor trading activities and market data to...


  • Thiruvananthapuram, Kerala, India Palnar Full time

    About PalnarAt Palnar, we are looking for a highly skilled Senior Database Systems Specialist to join our team. This role is responsible for managing the support, implementation, maintenance, and security of our SQL server landscape.Job OverviewWe are offering a competitive salary of $120,000 per year.The successful candidate will have at least 5 years of...


  • Thiruvananthapuram, Kerala, India Covenant Consultants Full time

    Market Surveillance SpecialistRole OverviewCovenant Consultants seeks a skilled Market Surveillance Specialist to monitor market activities, ensure compliance, and identify irregularities or unusual trading patterns.Key Responsibilities1. Market MonitoringContinuously monitor trading activities and market data to detect unusual patterns or potential market...


  • Thiruvananthapuram, Kerala, India Envestnet Full time

    About the RoleWe are seeking a highly skilled Information Security Specialist to join our Envestnet team. This is a critical role that will play a key part in the company's ongoing commitment to security and compliance.Key Responsibilities:Serve as the primary point of contact for client security-related issues, escalating and resolving technical client...


  • Thiruvananthapuram, Kerala, India Infoblox Full time

    Job Title: Enterprise Cloud Networking SpecialistJob Summary:We are seeking an experienced Enterprise Cloud Networking Specialist to join our Support/SaaS Ops team in Trivandrum. The ideal candidate will have a strong background in cloud-native SaaS products and be able to monitor and support cloud-based network infrastructures.Responsibilities:Monitor and...


  • Thiruvananthapuram, Kerala, India Futuremug Full time

    Futuremug is seeking a highly skilled Data Governance Specialist to join our team. As a Data Governance Specialist, you will play a crucial role in ensuring the seamless governance of organizational data across different platforms, especially in hybrid environments.We are looking for someone with minimum 8+ years of Azure Infrastructure experience and...


  • Thiruvananthapuram, Kerala, India Leading Recruitment Full time

    At Leading Recruitment, we are seeking a highly skilled Senior Banking Operations Specialist to join our team. This role will involve providing exceptional support and expertise in banking systems, interfaces, processes, and certifications.About the RoleThis is an exciting opportunity to work with a leading company in the card insurance and payment...


  • Thiruvananthapuram, Kerala, India IMS Group Full time

    Job OverviewWe are seeking an experienced Technical Recruiter to join our team at IMS Group. As a key member of our recruitment team, you will play a crucial role in identifying and engaging top talent for technical positions.About the RoleThis is an excellent opportunity for a motivated and results-driven individual to leverage their skills and experience...


  • Thiruvananthapuram, Kerala, India Terumo Blood and Cell Technologies Full time

    About the RoleAs a Software Quality Assurance Specialist at Terumo Blood and Cell Technologies, you will play a vital role in ensuring the quality of our software solutions. This position requires technical expertise in software development and quality assurance processes.


  • Thiruvananthapuram, Kerala, India Tata Consultancy Services Full time

    OverviewTata Consultancy Services is a leading IT services company that offers innovative solutions to its clients worldwide.Job Title: ServiceNow QA Specialist for Agile EnvironmentAbout the JobWe are currently seeking a highly skilled ServiceNow QA Specialist with experience in automating test cases for our Agile development team.This role will involve...