Senior Banking Operations Specialist

1 month ago


Thiruvananthapuram, Kerala, India Leading Recruitment Full time

At Leading Recruitment, we are seeking a highly skilled Senior Banking Operations Specialist to join our team. This role will involve providing exceptional support and expertise in banking systems, interfaces, processes, and certifications.

About the Role

This is an exciting opportunity to work with a leading company in the card insurance and payment processing industry. As a Senior Banking Operations Specialist, you will be responsible for ensuring that products are configured in accordance with customer requirements and providing support and clarifications to customers.

Key Responsibilities
  1. Build deep knowledge of banking systems and ensure that products are configured correctly.
  2. Provide expert support and clarification to customers on banking systems, interfaces, and processes.
  3. Conduct detailed analysis of queries raised, performing gap analysis between current and desired processes and systems.
  4. Responsible for manning the production support mailbox and internal tracking tools as the main communication channel.
  5. Make sure system availability meets SLA across clients/applications/interfaces.
  6. Proactively participate in User Acceptance Testing (UAT), prepare testing scenarios and scripts, and identify/document functional test cases.
  7. Perform scheduled health check tasks/routine checklists, execute start-of-day/end-of-day/intraday proactive checks, and raise alerts if required.
  8. Able to work in 24X7 shift-based environment, support implementations/scheduled releases.

We are looking for a highly skilled and experienced individual with strong written and verbal communication skills. The successful candidate will have:

  • Good written and verbal communication skills.
  • Experience in UAT/production batch/deployment.
  • Effective time management skills to prioritize tasks and meet service level agreements (SLAs).
  • Excellent customer service skills with a focus on providing timely and effective support.
  • Analytical thinking and problem-solving abilities to diagnose and resolve technical issues.
  • Accuracy in following procedures and protocols for service delivery.
  • Proficiency in relevant software, hardware, and networking tools.

The estimated salary for this role is $60,000-$80,000 per year, depending on location and experience.

About Us

Leading Recruitment is a leading recruitment agency specializing in financial services and banking. We are committed to delivering exceptional service and expertise to our clients and candidates.



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