Senior Operations Specialist, Internal Systems

3 weeks ago


Thiruvananthapuram, Kerala, India Emeritus Full time

Emeritus is a pioneering education technology company that empowers individuals, companies, and governments worldwide to acquire new skills and transform their lives. With a unique model of cutting-edge technology, innovative curriculum design, and hands-on instruction from senior faculty, mentors, and coaches, Emeritus has educated over 250,000 individuals across 80+ countries.

The Assistant Manager, Internal Systems role plays a pivotal part in driving operational excellence within the Delivery team. This seasoned systems thinker will design, implement, and maintain efficient operating processes, aligning them with broader business objectives and fostering seamless collaboration within the team.

This role involves:

Tool Development and Maintenance

Design and implement innovative tools to support existing and new initiatives for the Delivery team, collaborating with cross-functional teams to understand specific needs and develop tailored solutions.

Process Optimization

Streamline data and workflows, identify areas for improvement, and implement automation solutions to enhance efficiency and productivity.

Project Management

Manage the roadmap for Delivery tool initiatives, oversee a ticketing system, and ensure alignment and standardization of workflows across various Delivery teams.

Key Skills and Qualifications

This role requires exceptional written and verbal communication, strong strategic thinking, analytical skills, and the ability to translate business objectives into actionable operational plans. A proven track record in designing and implementing efficient operating processes, experience in working within a virtual team, and proficiency in Airtable or other data management tools are essential.

Estimated Salary: $120,000 - $180,000 per year

This salary estimate is based on industry standards and takes into account factors such as location, experience, and qualifications. The actual salary may vary depending on individual circumstances.



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