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Strategic CRM Project Leader
2 weeks ago
We are seeking a seasoned Strategic CRM Project Leader to lead our complex CRM initiatives. The ideal candidate will have extensive experience in managing technology and digital transformation projects, with a proven track record of driving growth and delivering results.
Key Responsibilities:
- Oversee full lifecycle project management for CRM initiatives, including planning, execution, monitoring, and closure across multiple functional teams.
- Manage CRM product implementations, customizations, upgrades, and integrations with enterprise systems.
- Collaborate with business stakeholders, product owners, and technical teams to define project scope, success criteria, timelines, and budgets.
- Drive requirements gathering and documentation of business processes, functional/technical specs, and user stories aligned with CRM capabilities.
- Identify and mitigate risks, manage project dependencies, and proactively resolve project issues.
- Lead cross-functional teams including developers, QA, business analysts, and third-party vendors.
- Ensure adherence to agile or hybrid delivery methodologies, governance standards, and best practices.
- Monitor key performance indicators (KPIs), project health metrics, and prepare executive-level reports and dashboards.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or related field.
- 10+ years of total experience in project management, with 5+ years of hands-on CRM product experience.
- Proven success in leading CRM transformation, migration, or large-scale implementation projects.
- Strong understanding of CRM functionalities like Sales, Service, Marketing, Customer Data, and Analytics.
- Experience with integration technologies (APIs, middleware), data governance, and change management practices.
- Project Management certifications preferred (PMP, PRINCE2, or Agile Certified Practitioner).
- Proficient in using tools like JIRA, Confluence, or ServiceNow.
- Excellent communication, stakeholder management, and leadership skills.
Preferred Skills:
- Familiarity with Customer Experience (CX) strategy and omnichannel CRM design.
- Understanding of data-driven CRM strategies including personalization, segmentation, and automation.
