Account Service Operations Senior Analyst

4 weeks ago

Noida, Uttar Pradesh, India NTT DATA Full time

Job Description

Req ID: 282549

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a highly skilled Account Service Operations Senior Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

The Account Service Operations Senior Analyst will be responsible for identifying, synthesizing, organizing, and managing IT issues to support end users across the enterprise. This strategic (design) and hands-on delivery (implementation) role will manage all aspects of Incident Management, create guidelines for process usage, and how it integrates with other processes, and how to keep it from growing stale.

An ideal candidate thrives in a dynamic fast-paced environment and has an ITIL background in leading content and information architecture strategy across an organization.

In this role, you will work closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their vision.

You will define the Incident management strategy and focus on Gaps and Process improvements.

You will work effectively across the organization with stakeholders, service teams, and subject matter experts to support IT issues.

You will compile, analyze, and report statistical data and trends relating to service level compliance and operational effectiveness.

You will develop and maintain thresholds/severity matrix, escalations matrix, incident playbooks, and perform PIRs.

You will act as an adviser to business and IT personnel on Incident management matters, including policy decisions on process improvements.

You will set direction and provide a framework through which Incident Management process improvement objectives can be delivered.

You will communicate the vision of continuous process improvement (CPI) across the IT organization.

You will define and create reports on CSI, critical success factors (CSFs), key performance indicators (KPIs), and SLAs.

You will gather feedback from end users to understand how to improve efficiencies when it comes to Incident management.

You will provide relevant coaching, training, and support to champion Incident management culture within the organization.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.

We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

  • Account Service Operations Senior Analyst

    4 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Title: Account Service Operations Senior AnalystJob Summary:We are seeking a highly skilled Account Service Operations Senior Analyst to join our team at NTT DATA Services. As an Incident Manager, you will be responsible for identifying, synthesizing, organizing, and managing IT issues to support end users across the enterprise.Key...

  • Account Service Operations Senior Analyst

    4 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job DescriptionReq ID: 282549 NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and...

  • Senior Sales Operations Analyst

    4 weeks ago

    Noida, Uttar Pradesh, India Cognex Full time

    Job Title: Senior Sales Operations AnalystAbout the Role:This Senior Sales Operations Analyst will provide sales operations support for the European sales team. The role involves bookings reporting, forecasting support, CRM classifications, funnel analysis, and commission calculations. The successful candidate will collaborate with sales, operations, IT,...

  • Senior Accounting Operations Manager

    4 days ago

    Noida, Uttar Pradesh, India exl Full time

    Job Overview">We are seeking a seasoned Senior Accounting Operations Manager to join our EXL team. In this role, you will be responsible for leading the accounting operations function and ensuring the delivery of high-quality financial services to our clients.

  • Senior Security Operations Analyst

    4 weeks ago

    Noida, Uttar Pradesh, India Openwave Messaging GLBH Full time

    Job SummaryAs a Senior SOC Analyst at Openwave Messaging GLBH, you will be responsible for overseeing security event monitoring, incident handling, reporting, and escalations. You will manage and mentor security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational...

  • Senior Sales Operations Analyst

    4 weeks ago

    Noida, Uttar Pradesh, India Cognex Full time

    The Sales Operations Team:The Sales Operations team at Cognex is a key part of the Finance organization, driving financially informed decisions in support of the company's strategic objectives. We are investing in advanced analytics capabilities to enhance our data-driven approach to problem solving.The Role:This Senior Sales Operations Analyst will provide...

  • Senior Accounting Operations Lead

    2 weeks ago

    Noida, Uttar Pradesh, India exl Full time

    Job DescriptionAs a Senior Accounting Operations Lead, you will be responsible for coordinating with client operations teams and subject matter experts to develop and update training curriculum. You will also work closely with the finance team to ensure accurate financial reporting.Strong domain with 7 to 9 years of accounting experience covering month-end...

  • Business Operations Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Data Analysis and InsightsAs a Business Operations Analyst at MyOperator, you will be responsible for collecting, analyzing, and interpreting data to identify trends, patterns, and areas for improvement within our business processes. This will involve working with various departments, including IT, Sales, Marketing, and Operations, to gather information and...

  • Account Service Specialist

    4 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Title: Account Service SpecialistJob Summary:We are seeking a highly skilled Account Service Specialist to join our team. The successful candidate will be responsible for acting as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engaging additional support groups.Key Responsibilities:Assess the impact and...

  • Service Account Operations Specialist

    1 month ago

    Noida, Uttar Pradesh, India Paytm Full time

    Job Summary:We are seeking a highly skilled Service Account Operations Specialist to join our team at Paytm. The successful candidate will be responsible for monitoring and analyzing the performance of key accounts, driving merchant activation and GMV, and handling issue escalations for strategic enterprise accounts.Key Responsibilities:Monitor and analyze...

  • Service Account Operations Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India Paytm Full time

    Job Summary: We are seeking a highly skilled Service Account Operations Specialist to join our team at Paytm. The successful candidate will be responsible for monitoring and analyzing the performance of our Key accounts, driving merchant activation and GMV for EDC and QR, and handling issue/escalation for Strategic Enterprise accounts. The ideal candidate...

  • SIEM-Securonix Security Center Operations Senior Analyst

    4 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Job DescriptionJob Title: SIEM-Securonix Security Center Operations Senior AnalystJob Summary: We are seeking a highly skilled Security Operations Center Senior Analyst to join our team at NTT DATA Services. The successful candidate will be responsible for providing security monitoring, event analysis, and countermeasure proposals to reduce the impact of...

  • Collection and Billing Analyst

    6 days ago

    Noida, Uttar Pradesh, India Transaction Network Services Full time

    An exciting opportunity has arisen at Transaction Network Services for a highly skilled Collection and Billing Analyst to join our Financial Operations team.OverviewThe successful candidate will be responsible for collecting and executing billing activities, reviewing contracts, and addressing client queries. This role is ideal for individuals with strong...

  • Service Account Operations Specialist

    4 weeks ago

    Noida, Uttar Pradesh, India Paytm Full time

    Job SummaryWe are seeking a highly skilled Service Account Operations Specialist to join our team at Paytm. The successful candidate will be responsible for monitoring and analyzing the performance of key accounts, driving merchant activation and GMV, and handling issue escalations for strategic enterprise accounts.Key ResponsibilitiesMonitor and analyze key...

  • Senior Technical Operations Analyst

    4 weeks ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time

    Job SummaryAs a Senior Technical Operations Analyst at Ameriprise India LLP, you will be responsible for providing end-to-end production support and resolving incidents arising in and around the Insurance and Annuities Application's Distributed systems. Your primary goal will be to ensure quick restoration of service degradation and minimize business...

  • Business Operations Analyst

    4 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job OverviewWe are seeking a highly skilled Business Operations Analyst to join our team in India. As a key member of our F&A Operations team, you will be responsible for supporting the manager in achieving project milestones and team goals.About YouYou will have 5+ years of experience in Banking BPO, with a strong understanding of KYC/AML/CDD processes.With...

  • Senior Sales Operations Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Cognex Full time

    About the RoleThe Senior Sales Operations Analyst will provide sales operations support for the European sales team. This includes bookings reporting, forecasting support, CRM classifications, funnel analysis, and commission calculations.Key ResponsibilitiesPrepare weekly and monthly bookings reports.Assist with the monthly bookings forecast process.Analyze...

  • Senior Technical Operations Analyst- EUC Operations

    3 weeks ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time

    About the RoleWe are seeking a skilled Senior Technical Operations Analyst- EUC Operations to join our team. The ideal candidate will have extensive experience in end user computing engineer activities, including implementing and supporting systems deployed to advisors and staff.Key ResponsibilitiesImplement and manage technology infrastructure related to...

  • Senior Operations Professional

    3 weeks ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time

    Job Summary:As a Senior Technical Operations Analyst at Ameriprise Financial, you will be responsible for providing end-to-end production support and driving immediate resolutions/root-cause analysis of incidents arising in and around the Insurance and Annuities Application's Distributed systems. This role ensures quick restoration of service degradation and...

  • Account Service Specialist

    1 month ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Title: Account Service SpecialistJob Summary:We are seeking a highly skilled Account Service Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The successful candidate will be responsible for leading and driving Major Incidents until resolved, developing and delivering Incident communication to Users and NTTDS leadership, and...