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Business Operations Analyst

1 month ago

Noida, Uttar Pradesh, India NTT DATA Full time

Job Overview

We are seeking a highly skilled Business Operations Analyst to join our team in India. As a key member of our F&A Operations team, you will be responsible for supporting the manager in achieving project milestones and team goals.

About You

  • You will have 5+ years of experience in Banking BPO, with a strong understanding of KYC/AML/CDD processes.
  • With excellent communication skills and the ability to work scheduled shifts, including weekends, you will be able to communicate effectively with clients and colleagues alike.
  • Your expertise in screening, fraud investigation, transaction monitoring, or account operations will enable you to provide high-quality support to our clients.

What We Offer

  • A competitive salary of approximately ₹850,000 per annum.
  • The opportunity to work with a leading IT services company like NTT DATA.
  • A supportive team environment with regular training and development opportunities.

Responsibilities

  • Support the manager in achieving project milestones and team goals.
  • To support the day-to-day activities of a group of employees along with the Manager.
  • Utilize best practice processes around work assignments, Project management and quality of output while maximizing overall team's performance.
  • Provide ideas to improve efficiency, quality and services of ongoing projects/processes.
  • Significant portion of time spent on performing work of the team.
  • Regularly review the work of team members.
  • Identifies opportunities for improvement; recommends possible training opportunities.
  • Monitors the team in meeting or exceeding contractual and service level obligations to customers.
  • Understands customer's needs and translates to appropriate solutions.
  • Ensures accurate and timely processing of transactions to meet and exceed customer SLA.
  • Adhere to all appropriate and agreed standardized processes and procedures.
  • Acting as the Subject Matter Expert for the team.
  • Conducting & leading the training programs based on business needs.
  • Attending team meetings and customer calls to gather feedback and updates.

Requirements

  • 5+ Years of experience in Banking BPO is preferred.
  • University degree or equivalent that required 3+ years of formal studies of the Accounting & Commerce Graduates.
  • Minimum of 2 years of Team handling is a Mandatory.
  • Excellent understanding or an SME of KYC/AML/CDD experience in a banking process.
  • Experience in Screening, Fraud investigation, Transaction Monitoring or Account Operations is preferable.
  • Good interpersonal Skills.
  • Good Oral & Communication skills.
  • Ability to work scheduled shifts which would include weekends.
  • Ability to communicate (oral/written) effectively in English to exchange information with our client.