Banking Team Lead

1 day ago

Mysore, Karnataka, India beBeeLeadership Full time ₹ 75,00,000

Job Role Overview:

  • Leading a team in the banking industry requires effective management and communication skills.
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Key Responsibilities:

  • Manage staff and outsourced employees to achieve business objectives.
  • Minimum 5 years experience in contact centre operations, with a strong understanding of inbound and outbound processes.
  • Develop and maintain vendor relationships, oversee billing, and drive sales growth through cross-selling initiatives.
  • Manage service levels, escalate issues, and handle customer complaints in a timely manner.
  • Implement training programs and quality assurance measures to enhance employee performance and customer satisfaction.
  • Proactively address customer inquiries and respond to email and chat teams as needed.
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Requirements:

  • Graduate or Postgraduate degree in any field.
  • At least 5-10 years of experience in a leadership role.

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