Team Lead

Job Title: Team Lead Video AnnotationJob Type: Full-time (Work from Office)Location: Mysuru, KarnatakaJob Overview: We are looking for a proactive and experienced Team Lead to manage the operationsof Video Annotation Project. This role involves overseeing a team of annotators and quality analystsworking on long-format farm surveillance videos, ensuring the tagging of cattle behaviours, humaninteractions, and operational events is performed accurately and in line with client expectations.The candidate will be responsible for project planning, Preparing Roster Plan, performancemonitoring, quality oversight, and direct client communication. Strong leadership, communication,and operational management skills are essential for success in this role.Key Responsibilities:Manage end-to-end daily operations of the video annotation team, ensuring targets and qualitybenchmarks are consistently met.Oversee the workflow, ensuring adherence to SOPs, client encyclopedia guidelines, andaccuracy benchmarks.Conduct daily team stand-ups, people management, monitor productivity, and ensure optimalutilization of team bandwidth.Review quality reports from QA team, identify recurring errors or knowledge gaps, and taketimely corrective actions.Act as the primary point of contact for client communication, attending review calls,clarification sessions, and calibration meetings.Collaborate with QA and training teams to address process gaps and implement continuousimprovements.Prepare and present weekly progress reports including productivity metrics, quality trends,and escalations to internal leadership and client stakeholders.Supervise and support team members, fostering a collaborative and accountable workenvironment/culture.Ensure adherence to turnaround time (TAT), data security protocols, and internal compliancerequirements.Should be prepared to handle multiple projects simultaneously, not limited to a single projector domainMonitor team members KPIs. Prepare & deliver performance reports wherever applicable ondaily/weekly/monthly basis.Should be available for post-working hours calls, when required, to support urgent projectneeds or client discussions across time zonesOpen to working in a rotational week-off environmentRequired Skills & Qualifications:Minimum 1–2 years of experience in team management.Strong understanding of annotation tools, quality monitoring systems, and SOP-drivenworkflows.Advanced proficiency in excel and documentation tools (Google Sheets, Docs) for reportingand task management.Clear verbal and written communication skills; capable of handling client discussions overvideo calls and emails.Expertise in data validation, structured documentation, and people management.Preferred Qualifications:Educational Background: Bachelor's degree preferred. Background in veterinary sciences,animal husbandry, biology, or related fields is a plus.Professional Experience: Prior experience of Minimum 1-2 Year in Lead roles within videoannotation or behavioural tagging projects preferred.Strong verbal communication skills with the ability to engage effectively with US-basedclients via video conferencing.Process Understanding: Exposure to performance tracking tools and productivitydashboards.Job Title: Team Lead Ecommerce ValidationJob Type: Full-time (Work from Office)Location: Mysuru, KarnatakaJob Overview: We are looking for a proactive and experienced Team Lead to manage our E-commerce Validation team. This role involves overseeing the validation of product listings and information across multiple websites to ensure consistency, accuracy, and compliance with platform standards and client expectations.The ideal candidate will lead a team of validators and quality analysts, drive operational excellence, maintain high accuracy levels, and serve as the communication bridge between internal teams and clients. Strong attention to detail, process adherence, and team management skills are essential for this position.Key Responsibilities:Manage end-to-end daily operations of e-commerce validation team, ensuring SLAs and quality benchmarks are consistently met.Ensure team adherence to client SOPs, product encyclopedia/ guidelines and accuracy benchmarks (>99%).Conduct daily team stand-ups, people management, monitor productivity, and ensure optimal utilization of team bandwidth.Review quality reports from customer, identify recurring errors or knowledge gaps, and take timely corrective actions.Act as the primary point of contact for client communication, attending review calls, clarification sessions, and calibration meetings.Collaborate with QA and training teams to address process gaps and implement continuous improvements.Prepare and present weekly progress reports including productivity metrics, quality trends, and escalations to internal leadership and client stakeholders.Supervise and support team members, fostering a collaborative and accountable work environment/culture.Ensure adherence to turnaround time (TAT), data security protocols, and internal compliance requirements.Should be prepared to handle multiple projects simultaneously, not limited to a single project or domainMonitor team members KPI's. Prepare & deliver performance reports wherever applicable on daily/weekly/monthly basis.Should be available for post-working hours calls, when required, to support urgent project needs or client discussions across time zonesRequired Skills & Qualifications:Minimum 1–2 years of experience in team management, preferably in E-commerce validation.Strong understanding on e-commerce validation, quality monitoring systems, and SOP-driven workflows.Proficiency in Excel and documentation tools (Google Sheets, Docs) for reporting and task management.Clear verbal and written communication skills; capable of handling client discussions over video calls and emails.Advanced proficiency in Excel with expertise in E-commerce validation, structured documentation, and people management.Preferred Qualifications:Educational Background: Bachelor's degree preferred.Professional Experience: Prior experience of Minimum 1-2 Year in Lead roles E-commerce validation preferred.Strong verbal communication skills with the ability to engage effectively with clients via video conferencing.Process Understanding: Exposure to performance tracking tools and productivity dashboards. Role & responsibilitiesPreferred candidate profile