Program Delivery Expert

The successful candidate will oversee and coordinate multiple projects to ensure alignment with organizational goals and customer expectations. This role requires strong project governance, budget management, schedule management, CAPEX tracking & stakeholder communication, and customer handling skills to deliver projects on time, within budget, and in compliance with all contractual and statutory requirements.

• Project Governance:
  • Implement and enforce Product Lifecycle Management (PLM) policies consistently across all projects.
  • Monitor project statuses meticulously, providing key insights to senior management for effective decision-making.
  • Ensure adherence to contractual obligations, including Bank Guarantees (BGs), insurances, and statutory requirements, working collaboratively with partners.
  • Track project and contractual timelines rigorously; advise on Liquidated Damages (LD) penalties, Extensions of Time (EOTs), and recovery or extension of BGs as necessary.
• Budget & Capex Tracking:
  • Assist in developing project budgets in collaboration with Design, Projects, and Supply Chain Management (SCM) teams.
  • Facilitate the generation and approval of Non-Fundable Approvals (NFA) requests in line with approved project budgets.
  • Create and manage a comprehensive Budget Tracker for projects; promptly notify senior management of any cost overruns.
  • Coordinate with project and SCM teams to develop Capex forecasts for effective project planning and resource allocation.
• Customer Handling, Reporting & Documentation:
  • Internal: Compile detailed Management Information System (MIS) reports for senior management meetings, and generate progress updates highlighting key achievements and challenges.
  • External: Develop and maintain project schedules aligned with customer commitments; prepare detailed reports for customers and external investors showcasing project progress and future projections.
  • Lead meetings with customers and stakeholders to understand project requirements and manage expectations.
  • Establish and maintain communication channels to oversee the design process through to construction issue resolution in collaboration with customer SMEs.
  • Compile and disseminate reports and Minutes of Meeting (MOM) to ensure transparency.
• Conduct on-site visits for customers to provide project insights and updates
• Stakeholder Management:
  • Establish regular communication channels to keep stakeholders informed about project progress, milestones, and decisions.
  • Maintain transparency and openness in communications to build trust and credibility.
  • Build strong relationships by actively listening to stakeholder concerns and addressing their needs.
  • Engage stakeholders in project activities and decision-making processes where appropriate.

Requirements include a Bachelor's degree in Engineering, PGDPM NICMAR/RICS, with a minimum of 6-7 years of experience in program/project management, preferably in the Data center industry/sector. Strong understanding of PLM policies, project governance, and contract management are required. Proven experience in budget management and financial forecasting is also essential. Excellent communication, leadership, and stakeholder management skills are necessary for success in this role. Proficiency in project management tools and software, such as MSP, MS Doc, Power Bi etc., is also required. Ability to multitask and work in a dynamic, fast-paced environment is crucial. The ideal candidate will possess strategic thinking and problem-solving ability, strong organizational and time-management skills, high attention to detail and commitment to quality, ability to influence and negotiate with diverse stakeholders, and a customer-focused mindset with excellent interpersonal skills.