ServiceNow Delivery Expert

2 days ago

Varanasi, Uttar Pradesh, India beBeeArchitect Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title: ServiceNow Architect

 

We are seeking a highly skilled service delivery expert to join our organization. The successful candidate will have 6+ years of experience working in a design and development role for a ServiceNow platform.

Key Responsibilities:

Collaborate with stakeholders to understand user requirements and determine system configurations.

Design and implement solutions that meet business needs, focusing on best practices and industry standards.

Provide guidance on configuration vs customization, emphasizing the importance of out-of-the-box functionality.

Develop and customize ServiceNow applications, supporting the rollout of new applications and modules.

Configure application UIs and workflows to improve user experience and efficiency.

Demonstrate a thorough understanding of application modules, including incident, problem, change, release, asset, CMDB, knowledge, and self-service portal.

Design and create custom reports and dashboards with supporting metrics and KPIs, adhering to best practices and data visualization principles.

Collaborate with other ServiceNow administrators and developers to ensure effective solution implementation.

Maintain code consistency across instances, ensuring clean and efficient code updates.

Proactively identify system deficiencies and provide solutions to remediate.

Required Skills and Qualifications:

  • 6+ years of experience in a design and development role for a ServiceNow platform.
  • 2+ years of experience as a ServiceNow administrator.
  • Experience in transitioning technology from locally focused to centralized service management.
  • Expertise in ITSM functions and modules within ServiceNow.
  • Understanding of RESTful Web Services and APIs.
  • IT and security management best practices (ITIL, COBIT, ISO standards).
  • Experience developing workflows and supporting service technology teams.
  • Proficiency in JavaScript and GlideRecord development.

Preferred Skill Sets:

Desired Certifications:

ITIL Foundation Certification

ServiceNow Developer Certification(s)

Essential Skills:

- Conceptual skills

- Ability to articulate and document desired business outcomes

- Ability to clarify ambiguous requirements

- Service orientation with a focus on quality and customer satisfaction

- Unit and regression testing for first-time right deployments

- Troubleshooting and diagnostics

- Communication skills (verbal and written)

Education Qualification:

Bachelor's degree

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